Software Quality Assurance and Support Lead

1 week ago

Cape Town, South Africa TalentintheCloud PTY Limited (trading as titc.io) Full time

A leading finance and tech firm in Africa is hiring a GCP-skilled Software Quality Assurance & Support Team Lead to join its team. This role focuses on managing and mentoring our QA testing and support team, driving process improvements, and ensuring the delivery of high-quality software products. The company, renowned for its innovative lending solutions, offers a dynamic and supportive work environment.

**Position Overview**:
As a Software Quality Assurance and Support Lead, you will join the software development team to help build our world-class software platform.

**Your daily adventures include**:

- Lead and manage a team of QA analysts (currently 3), providing guidance, mentoring, and support.
- Develop and implement testing strategies, methodologies, and best practices to enhance the overall quality assurance process.
- Collaborate with cross-functional teams, including developers, QA analysts and product owners, to ensure alignment between QA activities and development efforts.
- Define and implement metrics for measuring, reporting and improving the QA teams and support functions efficiency and effectiveness.
- Manage the support function and standby schedule.
- Oversee the support team, ensuring timely and effective resolution of reported issues.
- Work closely with stakeholders to gather feedback and implement improvements in software development and support workflows.
- Foster a collaborative and positive team culture, encouraging open communication and knowledge sharing.

**Requirements**:
**What it takes to succeed**:

- Bachelors degree or equivalent diploma in a relevant field.
- A minimum of 3 years of practical experience in a software QA environment.
- Excellent interpersonal and communication skills with a demonstrated ability to empathise with end users.
- Strong SQL query skills.
- Previous leadership experience and role would be advantageous.
- Strong analytical and problem-solving skills with a focus on continuous improvement.
- Excellent communication and interpersonal skills.
- Strong understanding of software testing methodologies, tools, and best practices.
- Meticulous attention to detail, emphasising order, quality, and accuracy in work.
- Fast and self-learning abilities, adapting quickly to new technologies and methodologies.
- Results-oriented with a strong work ethic and a smart approach to tasks.
- A strong interest in continuous development and upskilling in testing tools and technologies.
- Genuine passion for Africa and a willingness to contribute to projects in a developing world context.

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