Front Desk Receptionist

Provide administrative and clerical service in club
- Provide world class customer service to all members within the clubs and resolve member queries
- Ensure that reception area is always tidy, clean and neat.
- Ensure enough stock of all forms are available at reception for the duration of the shift.
- Be an ambassador for Ignite Fitness at all times, set an example by engaging with members in professional and friendly manner.
- Regulate and monitor all members accessing and exiting the facility, check member is up to date on account.
Welcome members
- Member queries
- Collect paperwork at reception
- Make sure to sign off when collecting cancellation, freeze forms
- Ensure enough stationary and forms at hand at reception
- Ensure all the correct forms are being used
- Review and check the guest register
- Make sure that the override reports are being done for review by the GM (Stock control)
- GM need to sign off the freeze, cancellation form after trying to retain the member
- Make sure that access cards are being handed out correctly - perform a recon on issue and stock (If 10 at reception and 5 people loaded yesterday and come to collect today then stock should be 5 tonight)
- Payments processing (credit card, cash)
- Issue of receipts
- Recording payment on daily income sheet
- This include: explaining the policies, terms and conditions of the following i.e.: membership freeze, cancellations, transfer of membership, change of details.
- Refer new potential members to sales office.
- Maintain walk-in potential member list for sales department.
- Answer telephone, friendly efficient manner and transfer to relevant department.
- Capture member details such as photo and access card
- Ensure all non-members that need to access the facility sign in on register.

Maintaining accurate records, processing any membership changes
- Membership administration, ensuring accurate record keeping & database administration
- Handling membership queries that originate within the club
- Ensure all relevant paper regarding members
- Keep Stationery secured with sign-out sheet, order once in two months
- Regulate and monitor all members accessing and exiting the facility, check member is up to date on account.
- Managing Access Intelligence and strategy to drive usage
- To ensure all queries are dealt with and feedback has been given to members

**Job Types**: Full-time, Permanent

Pay: R6,000.00 per month

**Education**:

- High School (matric) (preferred)
**Experience**:

- reception: 2 years (preferred)
- customer service: 2 years (preferred)
Work Remotely:

- No