Customer Services Email Agent

4 days ago


Umhlanga, South Africa Talksure Full time

**SO Are You...**
- Customer focused
- An excellent communicator
- Someone with outstanding negotiation skills
- Able to work under pressure
- Self-motivated and results driven
- Able to think creatively
- Someone with a positive attitude
- Someone with a good attendance record
- Someone who doesn't have any warnings
- Someone who isn't on any performance programs

If you answered yes to the above questions..WE WANT YOU

**Minimum Requirements**
- Matric is essential ( proof of which must be available at interview stage )
- Clear ITC
- No Criminal Record
- No Dofa Date
- Multi-Lingual (Advantageous)
- Must be eligible to go on the REP register and be willing to work towards FAIS qualifications
- Advanced Microsoft Office including excel, word and outlook
- Working in a frontline customer service environment
- Handling customer queries
- Business writing skills
- Selling or handling queries regarding insurance and related products and services
- Must pass relevant assessments related to product offerings

**Roles & Responsibilities**
- Take appropriate action such as updating personal details or sending policy documents to clients
- Undertake to resolve 80% of queries at the first point of contact
- Assist with service requests on various social media platforms.
- Service on Instant messaging platforms
- Retain customers who wish to cancel

**EXPERIENCE THE POWER OF A FULFILLING CAREER AND SHAPE YOUR FUTURE WITH US



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