Customer Service Rep

6 hours ago

Umhlanga, KwaZulu-Natal, South Africa Swifty Sports South Africa Full time R250 000 - R400 000 per year

Join a Global Team | Now Hiring: Full-Time Customer Care Specialists (Durban, South Africa)

Swifty Sports, a rapidly growing international sports betting and gaming brand with operations in the UK, Ireland, and soon South Africa, is expanding its operational support team. We're looking for full-time Customer Care Specialists to join our Durban based team and help us deliver world class service across our platforms.

About the Role:

As a Customer Care Specialist, you will play a key role in ensuring a seamless and professional customer experience. This position involves both proactive and reactive support, including customer interactions, risk assessments, compliance reviews, and complaint handling. You will be part of a dynamic operations team that values integrity, efficiency, and customer excellence.

Key Responsibilities:

* Deliver high quality support via live chat, email, and phone channels

* Perform responsible gambling checks and support intervention processes

* Conduct risk assessments and assist with AML (Anti-Money Laundering) compliance reviews

* Resolve customer queries and complaints in line with regulatory standards

* Maintain accurate documentation of customer interactions and actions taken

* Work collaboratively within a shift-based team structure, including evening and weekend rotations

* Contribute to the continuous improvement of support processes and tools

Requirements:

* Minimum 2 years' experience in customer service (experience in online gaming, betting, or other regulated environments is preferred)

* Excellent communication, interpersonal, and problem solving skills

* High attention to detail and ability to manage sensitive situations with discretion

* Strong sense of accountability and a collaborative, team-oriented approach

* Comfortable working in a structured, compliance-driven environment

* Based in Durban, South Africa, with the ability to work full-time in a hybrid or office-based setup

What We Offer:

* A role in a globally operating company with exposure to international best practices

* The chance to be part of a high performing, forward thinking team

* A culture of support, development, and continuous learning

* Opportunities for career advancement in a fast scaling organisation

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