Team Leader

13 hours ago


Umhlanga, South Africa OUTWORX CONTACT CENTRE Full time

**The main purpose of this role is to Monitor and Manage a Team of Sales Agents. Duties & Responsibilities Effectively manage a team with regards to**
- Attendance
- Meeting Targets
- Time Keeping
- Talk Time
- Productivity
- Compliance
- Motivation of the team
- Promote diversity within the team
- Assist team members with escalated queries and on the floor queries
- Ensure smooth implementation of new policies and procedures
- Report any IT related issue to the campaign manager
- Team specific reporting as per campaign requirements
- Coaching and performance management of team members

**Desired Experience & Qualification**:

- +1 years Sales Team Leader experience required
- Matric - certificate must be presented for validation
- No Criminal Record

**Desirable**:

- Previous experience working with insurance/ sales/ customer service would be an added advantage
- Knowledge of sales principles and methods

**Behavioural competencies**:

- Proven track record in sales
- Persuasiveness
- Problem solving
- Adaptability
- Tenacious
- Negotiation skills
- Stress tolerance
- High energy level

**If you feel that this is the job for you, feel free to whatsapp Jan : 068 182 8819**

**Job Types**: Full-time, Permanent

**Salary**: R9,000.00 - R13,000.00 per month

Ability to commute/relocate:

- Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Team Leader / Management: 1 year (preferred)


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