B2b Technical Support Consultant for International
2 weeks ago
Klantenvertellen is the market leader in the Netherlands in the field of customer reviews. Companies that work with us can be recognized by our logo or use of our brand name, possibly in combination with an industry-specific widget.
As we expand our team we are on the look out for a Technical Support Consultant to be based in our Cape Town Branch
**The Role...**
- Respond to clients within a timely manner
- Follow the process to ensure high client standard of support
- Provide clear notes and documentation on the status of accounts
- Understand our client’s issue and assist in a resolution or escalating as needed to appropriate team
- Assist with technical setup of client’s account
- Follow up and monitor tasks to ensure timely completion
- Keep clients informed and updated on the status of technical issue
**Requirements...**
- Qualification in the IT field or related technical discipline preferred.
- Basic knowledge of MySQL
- Basic understanding of HTML, CSS, Javascript & API
- Familiarity with ticketing systems
- Basic knowledge of popular shop systems such as Magento, Shopware, Shopify, etc.
- Good problem-solving skills and customer focused attitude
- Good communication skills, both oral and written.
**We offer...**
- Competitive salary
- Monday - Friday (We don't work weekends or public holidays)
- International growth career opportunities
- An environment where everybody knows your name, to Klantenvertellen you are more than just a number.
- Full training and on-going support provided
**Language**:
- French (preferred)
- Spanish (preferred)
- Italian (preferred)
- German (preferred)
- Dutch (preferred)
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