Customer Service Representative

7 days ago


Durban, South Africa BLU. Full time

**Drivers licence advantageous**

**Roles and Responsibilities**
- Working closely with the Sales, Finance, Distribution/Warehousing Teams to ensure that customers’ expectations are met.
- Liaising with Customers regarding products they have ordered and making sure that Customers are kept up to date on delivery.
- Maintaining backorders and opening orders on a daily basis.
- Ensuring External Sales are kept informed of any developments that are relevant to their Customers.
- Ensuring that all Customer complaints, issues and queries are dealt with timeously
- Communicating with Customers with regards to order status, stock availability pricing etc.
- Liaising with transport companies
- Invoicing on Pastel Partner

**Qualifications and Experience**
- Proven work experience as a Receptionist, Front Office Representative or similar client facing role as well as strong administration skills
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- Be able to gracefully assist difficult clients

**Job Type**: Permanent



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