Customer Service Representative

3 days ago

Durban, South Africa Webhelp Full time

**Job Advert** Experience the power of a game-changing career**

Are you a people’s person with a passion for helping others? We are seeking a Customer Service Representative to join our dynamic team of game-changers in our sunny Durban office

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact. When establishing the customer’s needs or diagnosing service issues, you’ll need to use questioning and active listening skills in to hear what is not being said.

We want people who can be proactive in problem solving while remaining empathetic to the customer’s concerns or queries.

**What you will do in this role**:

- Handle various customer interactions such as; payment queries, resolving incorrect orders, customer service or billing complaints, and missing transactions
- Promote new or additional services and products
- Ensure timely and accurate resolution of customers’ problems within agreed service levels, targets and objectives
- Close customer queries and ensure appropriate feedback or change was made
- Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments and actions taken

**Your qualifications and experience**
Concentrix is a great match if you have:

- A matric certificate
- The ability to work shifts between 13:00-06:00 and 14:00-07:00 in a US time zone
- Proficiency in English oral and written language
- 12 months’ experience working in a contact centre
- PC literature with the ability to use multiple systems

It will be a plus if you:

- Have exposure to online payments/banking
- Have previous experience working for an international/offshore organisation

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

**What’s in it for you**
In this role, we offer benefits that help you support your unique lifestyle:

- Monthly salary of R6,500
- Medical aid for main member
- Group life cover
- Fantastic Employee Assistance Programme (EAP)
- Team building and upskill training opportunities
- Interactive and inclusive company culture

**Concentrix is an equal opportunity employer**

**Eligibility to work**

In accordance with the South Africa’s law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Job Reference: SA03113

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