Snr Application Support Specialist

6 days ago

Cape Town, South Africa Tracking Talent Full time

One of South Africa’s largest Asset Managers is seeking a Senior Application Support Specialist to join their IT Support Team. The Snr Application Support Specialist will be responsible for the day-to-day tasks associated with supporting, maintaining, monitoring, and enhancing the key business systems.

These systems include but are not limited to the bulked correspondence solution, the outsourced partner interfaces (SCION), the SCI data warehouse, and the SCI CRM system.

The analyst will be assigned as the responsible analyst (Product Owner) for specific business systems, and the backup analyst for other business systems. The role will include both planned work (Projects) and responsive work. (Incidents and support requests).

Please note: this role will include occasional after-hours work and may include standby responsibilities. The role will require occasional travel to Johannesburg. This role will report to the IT Operations Manager and will be called upon to act as a backup to the IT Operations Manager when so required.

**Qualifications & Experience**:

- Matric and Relevant IT Degree
- A formal Business Analysis certification
- Minimum of 8 + years’ experience in a similar role
- Collective Investment Schemes experience is essential
- Experience with tax reporting would be beneficial.
- BI Experience would be beneficial
- Experience in System Analysis and Design would be beneficial

**Duties & Responsibilities**:

- Performing impact assessments on BAU changes and support requests received from the business, clients and vendors.
- Gathering information and analyzing user requirements for business process improvements and system enhancements.
- Writing business and functional specifications for business process and/or system enhancements.
- Engaging with outsourced partners to complete requirement specifications and impact assessments.
- Integration analysis, data analysis, dash-boarding and reporting specifications.
- Perform analysis to compile detailed specifications that covers client and system setup requirements for migration onto and off the investment platform.
- Engage with Project Business analysts in order to provide post-project implementation support to business and to define the support model.
- Support, analyze and respond to business requests that relate to BAU issues and project implementations.
- Work with key stakeholders to ensure business requirements, rules and controls are documented and signed off.
- Facilitate regular forums where the backlog of work is prioritized by key stakeholders.
- Participate in formal incident management processes with both internal and external (Outsourced) teams.

Secondary responsibilities (outside of KPA)
- Fill in as a backup to the IT Operations Manager when required or as delegated.
- Contribute to the evaluation and improvement of the strategic and operational elements of the IT Support Process
- Act as a source of leadership and guidance for the IT support team.
- Coach and Train members of the IT support team as part of the Cross-Skilling initiative.

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