Specialist Application Support

When it comes to putting people first, we’re number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute. Role Purpose / Business Unit Applications Development & Support Specialist is to be responsible to ensure an optimised and efficient Enterprise Business services environment that operates within agreed service levels. The role will focus on ensuring quality delivery of new solutions within this environment with respect to system solutions, system integration, processes and controls as well as interacting with the business to ensure successful delivery of service requirements within agreed business service levels. To manage the development and support of enterprise business systems, ensuring efficient and effective delivery of IT services in an agile environment. The role focuses on enhancing system performance through innovation and continuous improvement. Ensure that technical solutions are compliant to all documented Vodacom policies, with specific focus on Cyber Security and business continuity, on a day‑to‑day basis, in accordance with the adopted Vodacom standards (e.g., AGILE, ISO, SOX, POPIA etc.). Responsibilities To troubleshoot and resolve application and system issues, develop solutions, document correction process, ensure fixes are implemented and monitored. To compile incident reports, attend / conduct incident reviews and follow through to ensure permanent fixes for production problems. To maintain Operational Integrity Controls (ICE) and oversee their adoption, ensuring that all relevant processes are implemented, maintained and adhered to, and that all key controls are documented and executed. Maintain, re‑evaluate, optimise or automate existing business billing processes. Interface with different role players (Vendors, Change Management, IT, Customer Care departments etc.) to ensure that any operational changes or incidents are effectively and efficiently resolved and a solution implemented. Document and educate relevant teams to ensure process alignment. Plan and optimise change controls because of system / application upgrades and configuration changes, adhering to change control procedures. The role would require rotational standby. Qualifications Matric is essential. A relevant 3‑year Degree or Diploma in IT is essential. 3‑5 years’ experience in an IT Operations environment is essential. ITIL Service Management Foundation is essential. Job knowledge: Experience supporting Enterprise IT Systems. CRM & Provisioning. ITIL Service Management Framework. Service Operations. Service Transition. Data Analytics and Modelling. Familiarity with application performance monitoring and advanced troubleshooting, including expertise in monitoring tools (e.g., Prometheus, Grafana, AppDynamics) and performance optimisation techniques. In‑depth understanding of application stacks, databases, and middleware technologies, including expertise in cloud platforms, specifically AWS and OpenShift. Agile mindset and the ability to collaborate within cross‑functional teams. Excellent problem‑solving skills and the capability to address intricate technical challenges. AI / GenAI knowledge. Skills Problem solving skills are essential. Decision making skills are essential. Analytical skills are essential. AI / Gen AI Fundamentals. Interpersonal skills are essential. Presentation skills are essential. Understanding of ITIL. Benefits Enticing incentive programs and competitive benefit packages. Retirement funds, risk benefits, and medical aid benefits. Cell phone and data benefits, fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies. Closing date for Applications : 03 October The base location for this role is Century City. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion. The company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. #J-18808-Ljbffr