Junior Specialist: Complaints Resolution
1 week ago
Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To provide advice and support in the development and implementation of complaint resolution planning and associated service delivery processes, methods and techniques; enabling customer satisfaction, retention and identified growth targets.
Job Description
Receipt of complaints:
Capturing and assigning complaints:
Facilitation of Complaints process:
- Draw reports from complaints management system and manage exception reports on a daily and filter relevant information, address outstanding and/or unresolved information.
Compile reports:
- Compile reports on all complaints received and on customer satisfaction.- Plan and manage timelines to ensure that complaints logged are attended to within the agreed process and SLA requirements
Education
Higher Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_
-
Specialist: Ombudsman Complaints Resolution
2 weeks ago
Johannesburg, South Africa Old Mutual South Africa Full timeSpecialist: Ombudsman Complaints Resolution Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description The purpose of this role is to implement a best practice complaints management framework for the Old Mutual Insure Customer Experience Complaints function (Insurance...
-
Specialist: Ombudsman Complaints Resolution
2 weeks ago
Johannesburg, South Africa Old Mutual Full timeLet's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description The purpose of this role is to implement a best practice complaints management framework for the Old Mutual Insure Customer Experience Complaints function (Insurance ombudsman, FSB, Consumer Commission, media and...
-
Specialist: Ombudsman Complaints Resolution
2 weeks ago
Johannesburg, South Africa Old Mutual Limited Full time**Let's Write Africa's Story Together!**Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.**Job Description**naThe purpose of this role is to implement a best practice complaints management framework for the Old Mutual Insure Customer Experience Complaints function (Insurance ombudsman, FSB, Consumer Commission,...
-
Specialist : Ombudsman Complaints Resolution
18 hours ago
Johannesburg, South Africa Old Mutual Limited Full timeAbout Old Mutual Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of...
-
Senior Ombudsman
18 hours ago
Johannesburg, South Africa Old Mutual Limited Full timeA leading financial services firm in Johannesburg seeks a Complaints Management Specialist to implement and manage a best practice complaints management framework. This role involves facilitating resolution meetings, monitoring complaint trends, and providing expert advice on the handling of complaints. Candidates must possess a Matric, an LLB or equivalent...
-
Ombudsman: Expert Complaints Resolution
2 weeks ago
Johannesburg, South Africa Old Mutual South Africa Full timeA leading financial services provider in Johannesburg seeks a Specialist: Ombudsman Complaints Resolution to implement a best practice complaints management framework within the organization. This entry-level role requires a background in law and involves accountability for end-to-end complaint management, ensuring effective resolution and proactive...
-
Senior Complaints Specialist
2 weeks ago
Johannesburg, South Africa One Spark Full timePurpose of the Role: The Senior Complaints Specialist exists to continue wowing our customers by protecting the brand, safeguarding their experience, and finding meaningful solutions whenever they face challenges or have concerns. This role ensures that every interaction, particularly when handling complaints or complex queries, leaves the customer feeling...
-
Senior Complaints Specialist
2 weeks ago
Johannesburg, South Africa One Spark Full timePurpose of the Role:The Senior Complaints Specialist exists to continue wowing our customers by protecting the brand, safeguarding their experience, and finding meaningful solutions whenever they face challenges or have concerns.This role ensures that every interaction, particularly when handling complaints or complex queries, leaves the customer feeling...
-
Client Complaints Resolution Specialist
2 weeks ago
Johannesburg, South Africa Nedbank Full timeA leading financial institution based in Johannesburg is seeking a Client Complaints Resolution Officer. This role entails logging, investigating, and resolving client complaints while ensuring compliance with regulatory requirements. The ideal candidate will have 3-5 years of experience in complaints handling within the Short-Term Insurance sector and...
-
Client Complaints Resolution Officer 1
2 weeks ago
Johannesburg, South Africa Nedbank Full timeClient Complaints Resolution Officer 1 Johannesburg, Gauteng, South Africa Job Classification Job Requisition: TA Specialist: Refilwe Falatsi Closing Date: 25 November 2025 Location: Sandown, Sandton Job Purpose To log, investigate, and resolve all client complaints received at Nedbank, ensuring compliance with regulatory requirements and alignment with the...
