Field Service Technician

**1. JOB PURPOSE**

To ensure that equipment is delivered and proactively maintained in good working order, fully functional and free from any damages that might cause harm, therefore safe to operate as defined by MEWP standards.

**2. Key performance areas**

Off-load of MEWP Equipment
- Off-load machine, perform PDI (Post Delivery Inspection) together with the customers and record any damages and/or snags, including proper mine spec's

Training
- Provide Certification to operators upon successful completing of MEWP Operators Training

PDI, Maintenance and Repairs
- Maintain MEWP equipment operational by completing regular inspections and functional procedures

Stock take and Vehicle stock
- Monthly vehicle stock-take
- Keep standard stock quantities in vehicle

**3. ORGANISATIONAL STRUCTURE**

Operational

**4. DECISION MAKING AUTHORITY**

Field Services resource allocation

**5. PROFILE TRAIT GUIDELINE (as per DISC)**

**6. JOB DESCRIPTION**

The Field Services Technician is responsible for the following:
**AREA / TYPE**

**Responsibilities**

The off-load of MEWP Equipment

1. Planning daily travel schedule

2. Investigating complaints, conducting tests and resolving general maintenance tasks

3. Off-load machine, perform PDI (Post Delivery Inspection) together with the customers and record any damages and/or snags, including proper mine spec's

Training

1. Provide Certification to operators upon successful completing of MEWP Operators Training

2. Complete a full Functional test whilst training any appointed operator

PDI, Maintenance and Repairs

1. Maintain MEWP equipment operational by completing regular inspections and functional procedures as defined from time to time and complete preventive maintenance tasks, correcting equipment deficiencies, making adjustments and alignments, check and maintain mine spec requirements if required

2. Determine equipment condition by conducting inspections and diagnostic tests, identifying worn and damaged parts and reporting as may be required

3. Keeps equipment available for use by monitoring and completing preventive maintenance schedules, installing components, parts, oil, water and upgrades when required and control corrosion

4. Verify equipment performance by conducting predefined functional tests, adjusting controls and systems

5. Keep record of completed jobs. Conform with MEWP standards and equipment requirements by ensuring up-to-date documentation are available upon request - services and safety stickers/decals, on-board documentation, documentation regarding engine services, hydraulic services, load test, load test inspections and mine specific documentation as well as site specific documentation

6. Keep operational tools and spares for, troubleshooting breakdowns, performing preventive maintenance and for calling-in repairs

7. Standby and call-out as and when required

Stock take and Vehicle stock

1. Monthly vehicle stock-take

2. Keep standard stock quantities in vehicle

3. Place required stock orders, verify receipt and track backorders

**7. SKILLS REQUIRED - SPECIFIC**

**7.1 SKILLS**

**KPA**

**Skill**

PDI, Maintenance and Repairs

1. Technical minded as well as Customer services orientated with a recognised technical qualification, preferably a red seal millwright

2. Knowledge of MEWP equipment regarding operations, functions, technical functions, parts and tools including a comprehensive understanding of hydraulics, engine mechanics, electrical, electronics and technical schematics.

3. Clear understanding of safety management and risk assessment

4. Mechanical, hydraulic, electric and electronic tooling knowledge

5. Knowledge of mechanical inspections, tools and analysers

Administration and Technology

1. Understanding and intensive use of sms, mms, internet and cellular communications

2. Computer literate as well as MS office

3. Time Management

4. Documentation Skills

5. Inventory Control

Individual Skills

1. Verbal communication

2. Attention to Detail

3. Thoroughness

1. Problem Solving

2. Dealing with Complexity

3. Dependability

4. Persistence

5. Attendance

6. Independence

6. High energy Levels

7. Analysing Information

**7.2 INTERNAL COMPETENCIES**

**Competency**

**Level**

AX

Informed

Do

Safety and risk assessment

Do

MEWP equipment

Teach

Customer Satisfaction and Customer service

Do

Coach - Train the Trainer

Do

Machine Familiarization 1 and 2

Do

JLG Technical Training

Do

**7.3 WORK EXPERIENCE REQUIRED**

**Job**

**Functional experience**

**Years**

a) Technician

Post Qualification - Maintenance and repairs on MEWP or related equipment

Qualified Millwright/ Earthmoving Technician/ Diesel mechanic
- Red Seal

3

b) Field Service

Technical field services, maintenance and repairs

2

c) Customer Service

Fluent communication and customer service skills

1

License/Certification:

- Trade Test (preferred)

Work Location: In person