Retention and Renewal Contractor

The Customer Retention & Renewal Manager plays a critical role in driving loyalty, reducing churn, and securing on-time renewals for our Medium Product stack. This strategic leader designs and executes innovative retention strategies, leverages data-driven insights, and fosters strong customer relationships to maximize Annual Licence Fee (ALF) retention...

**Job Description**: The Customer Retention & Renewal Manager plays a critical role in driving loyalty, reducing churn, and securing on-time renewals for our Medium Product stack. This strategic leader designs and executes innovative retention strategies, leverages data-driven insights, and fosters strong customer relationships to maximize Annual Licence Fee...

Gauteng - , - JHB - Northern Suburbs - Market- Related - (Market related) - Our client, a leading and trusted compliance management software solutions provider is looking for a Retention Specialist to join their team. **The Impact of the Role**: The Retention specialist role responsible for compelling our clients to renew their annual license. This is...

Job DescriptionThe Renewals Advisor plays a critical role in driving revenue retention, strengthening customer loyalty, and delivering exceptional service at every touchpoint. This role requires seamless collaboration across multiple business functions to ensure operational excellence and to consistently achieve—if not exceed—key performance metrics. The...

Key Responsibilities:Manage and nurture long-term relationships with existing clients.Serve as the main point of contact for all client communication and issue resolution.Proactively identify and address potential churn risks.Coordinate with internal departments (sales, operations, customer service) to ensure client needs are met.Oversee contract renewals...

Responsible for implementing customer retention programmes and initiatives to increase loyalty and retain business. **Duties**: - Ensure sales targets that measure outputs and outcomes that relate to customer experience are met. - Enforce retention process end to end as per Standard Operating Procedures. - Ensure proper capacity planning (Work Force...

About Nintex: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their...

At Sage, our Retention Advisors are responsible for managing all contract renewals within our existing customer base. Your contributions will have a direct impact on the organisation’s bottom line by driving customer retention, facilitating migrations, and achieving or exceeding renewal and migration revenue targets for annual customers. Success in this...

**Location**: **Johannesburg** **Salary**: **1,200,000** **Job Type**: **Permanent** **Reference**: **68236** **Job Summary**: Our client plays a vital role in developing and managing renewable energy projects around South Africa, working hand in hand with a private fund which own and invest in these schemes. Both producing and storing renewable energy,...

This role will be responsible for managing all aspects of contract renewals for the medium business segment. As such the key responsibilities will include ensuring customer retention and renewal revenue targets are met and exceeded on annual customers, through solid collaboration across internal lines of business and, externally with customers and Sage...