Customer Service/admin Controller

1 day ago

Durban, South Africa Dick King Labs Full time

NO WALK-INS NOR PHONE CALLS WIL BE ACCEPTED
- Be proactive, have a positive outlook on life and be friendly by nature
- Administration and Customer Service orientation
- Clever with numbers, worksheets and technologically orientated
- A can-do attitude
- Curious and investigative by nature
- Supremely organized (Time Management etc.)
- Deadline driven - tight daily, weekly and monthly deadlines
- Fully computer literate - Word, Excel (Advanced) & Outlook
- Highly numerate, with above the norm levels of accuracy and passionate about detail
- Supremely Impressive Business Telephonic, Written and Oral Communication skills

Minimum Requirements:

- Proficient with 7 years’ experience in executing Pastel Invoices, Proformas, Credit Notes, Quotes.
- Competent with at least 3 years’ experience on Pastel Evolution: Sales Orders & Inventory Modules.
- Knowledge and competency in customer service processes so as to ensure repeat sales
- Knowledge of export/cross border documentation and payment processes
- Exposure to both Customer Service, Administration and Invoicing Functions essential

Duties include but are not limited to
- Attends to Walk In customers and executes Transactions expeditiously on Pastel/Excel.
- Assisting the Sales team and customers with all administrative processes, including
- Completing proformas and commercial invoices for Exports/Retail and other services.
- Ensuring all relevant Export documentation is completed timeously in accordance with legislative & Company requirements, together with the procurement & distribution functions
- Loading Sales Orders on to Pastel, after verifying accuracy against Sales Quotes asap.
- Generating Accurate Picking slips and working closely with the Stock and Despatch team to ensure a quick turnaround time and optimal stock management.
- Invoicing customer orders proactively and timeously, with a zero-error rate and so as to minimise the turnaround time for customer deliveries/collections. Following up with outstanding collections.
- Providing assistance to customers & colleagues & resolving queries timeously & in a manner which fosters relationships & promotes the company’s image
- Sending Sales Orders report to Sales team daily by 8h00am and weekly to the Despatch, Procurement and Management, with the intent of supporting proactive invoicing and preparation of packing slips for export order.
- Assisting the buyer where required with weekly and daily reports on stock levels to ensure that no out of stock situations arise for key products.
- Participating in stock take and assisting with inventory reconciliations to identify shrinkage errors.
- Ensuring all documentation, such as POD’s are reconciled with the accounts processes and filing is completed so there is order and good housekeeping in this function.
- Updating customer information continuously.
- Engaging with others ethically and with integrity and abiding by Health and Safety Regulations
- Answers all telephonic enquiries so as to promote a customer centric image.

**Job Types**: Full-time, Permanent

**Experience**:

- Customer service: 3 years (preferred)
- in a similar position: 3 years (preferred)
- executing Pastel Invoices, Proformas, Credit Notes, Quotes: 5 years (preferred)
- Pastel Evolution: Sales Orders & Inventory Modules: 3 years (preferred)

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