Senior Delivery Manager

Kantar Media

Kantar is the world’s leading data, insights and consulting company and our Media colleagues are the experts in understanding the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable our clients to better understand media audiences and their relationships with brands.

Job Details

Senior Delivery Manager

Kantar Media

Johannesburg

South Africa

The DStv-i team collects TV audience measurement data via panels that are set up both in SA and across Africa. As the Project Manager, you will be required to work closely with the team of Panel Managers, other Project Managers and Researchers in ensuring healthy and responsive (high polling) panelists by conducting the studies we do with subscribers and panelists in an efficient and effective manner. The Project Manager is responsible and accountable for the hands-on project management of all inputs and outputs of projects by overseeing all stages of the project lifecycle.

Kantar Media provides strategic advice and competitive intelligence to the world’s leading brands, broadcasters, publishers, agencies, and industry bodies, helping them navigate and succeed in a rapidly evolving media industry. This includes analysis of paid media opportunities; counsel on brand reputation, corporate management, and consumer engagement through owned media; and, evaluating consumers’ reactions in earned media. Kantar Media provides clients with a broad range of insights, from audience research, competitive intelligence, vital consumer behaviour and digital insights, marketing effectiveness and online influence.

KEY OUTCOMES

1. Commercial and Business Acumen
- Assists with preparing project costs as per client and project requirements
- Sources supplier quotes
- Conducts profitability analysis to ensure projects run to budget
- Uses commercial acumen to identify cost implications when making business decisions
- Justify and respond in cases where project costs are over budget

2. Financial Responsibilities
- Manage all invoicing to client and own the invoicing schedule document
- Liaise with the Finance Team monthly to ensure invoicing is completed as per the schedule
- Load projects into the finance system (Maconomy)
- Oversee the raising of PO’s and approve all PO’s for payment to suppliers

3. Supplier Management
- Manage supplier outputs and deliverables, especially fieldwork suppliers across the African markets
- Manage the full supplier payment process, including sourcing quotes, budgeting, and costing decisions, finalising costs, raising PO’s and approving payments

4. Proposal, Design, Sampling
- Leads/instigates brainstorming on projects
- Contributes towards and provides value and insight in discussions around complex or difficult proposals / alternative methodologies
- Setting weekly quotas and communicating with relevant parties
- Attend proposal and cost discussions providing insight based on experience of best practices in operations

5. Project Management
- Ensure the successful execution and completion of all projects through:

- Working to a budget and being mindful of costs and profitability of individual projects;
- Providing advice on project and questionnaire requirements
- Survey scheduling and set-up
- Sample specification
- Monitoring achievements of quotas
- Coming up with pro-active and intelligent solutions to any issues faced
- Train other members of the client operations team on any specific procedures, client requirements or products as required
- Successfully complete projects, as per the timeline, adhering to quality standards and best practices
- Works closely with the Research team and Offshore teams to ensure the successful delivery of all projects
- Negotiate timings with other Kantar counterparts e.g., Kantar Kenya/Kantar Nigeria to ensure projects are delivered in line with client expectations
- Oversee translations
- Putting together interviewing plans, project plans and timelines
- Escalation of all issues for a timely resolution
- Know when to call meeting to discuss requests/stumbling blocks
- At all times, manage the timelines of all projects to ensure deliverables will be met
- Lead the debrief/ wrap up meeting on different projects upon completion, set agenda, and collate information regarding challenges and learnings

6. People Development and Management
- Support other team members on project and/or client issues
- Responsible for mentoring, training, and managing direct reports
- Responsible for performance management of direct reports
- Monitor and manage workload, productivity, and capacity within team
- Prioritise project requirements and delivery by monitoring the input and outputs of the team
- Allocate resources effectively

7. Communication
- Develop strong relationships with all internal clients (at a senior level) based on trust in expertise and insigh