Operations Co-ordinator

3 days ago

Johannesburg, South Africa Qetello Holdings Full time

**Duties and Responsibilities**:

- To liaise with customers, document and process their orders, and ensure that the items are received on time.
- The Ops Co-Ordinator’s responsibilities include order capturing, quotations, finalizing delivery dates, dealing with customer complaints, establishing excellent customer relations, and keeping the clients informed about the status of their orders and 3PL management
- Receiving orders from customers via mail, phone, or other electronic means.
- Obtaining customers’ details and billing information and entering the information correctly on the order form.
- Preparing customer invoices and quotations.
- Notifying departments when supplies of items are low.
- Informing customers about prices, delivery dates, expiry dates, and anticipated delays.
- Liaising with the sales teams & 3PL (third-party logistics) for customer orders, delivery dates, credit investigations, and credit approvals.
- Inspect outgoing orders to ensure compliance with customer specifications.
- Reviewing reports to ensure customer orders are delivered on time and in full.
- Liaising with 3PL (third-party logistics) to trace or accelerate shipments.
- Attend interdepartmental meetings.

**Qualifications and Experience**:

- National Diploma: Logistics Management or Supply Chain Management.
- Degree: Logistics or Supply Chain Management** (Advantage).**:

- One to three years’ experience.

**Skills and Competencies**:

- Excel (Advance)
- Pastel
- SAP experience (Advantage)
- Good time management, prioritization, and multitasking abilities.
- Excellent interpersonal skills to build strong relationships with colleagues.
- Effective communication, including speaking, writing and active listening.
- Able to give and receive feedback and constructive criticism from a variety of channels.
- Great strategic planning and problem-solving skills
- Methodical about analysing processes and systems to fully understand their functions.
- Proactive research skills used in seeking out opportunities to advance and improve the organization.
- Strong project management skills
- Collaboration and teamwork skills
- Leadership skills, like motivation, goal setting, and monitoring progress
- Comfortable in a high-pressure environment
- Sense of Urgency.
- Excellent organizational skills and attention to detail.
- Proficient computer skills and ability to learn database and ordering systems.

**Remuneration**

R 10 000.00 - R 15 000.00 CTC per month depending on experience

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