Work Force Planner

1 week ago

Cape Town, South Africa CallForce Full time

CallForce is urgently seeking a Work Force Planner with a proven track record in providing forecasting and scheduling solutions of various levels of complexity, to meet stringent SLA requirements in in the Contact Centre environments. The position requires the ability to understand the complexity of both demand and supply based scheduling across variable time lines in a 365 day 24 hour operational environment.

**JOB FUNCTION**:

- Effective forecasting to ensure a balance between staffing levels and workload.
- MIS Analysis for forcasting purposes.
- Effectively scheduling staff to the forecasted workload volume and meeting SLA requirements.
- Analysis of all forecasts and schedules to identify efficient utilisation of staff and general concerns relating to the day to day operational environment.
- Utilising data to improve business operations, including optimisation of work schedules, identification of critical positions and individual staff performance.
- Day to Day management of the Workforce Management Tool (currently Excel) for effective forecasting, scheduling and reporting.
- Oversee Workforce team including schedulers and/or Real Time Administrators.
- Collection of organisational data in order to generate reports on work volume and projected staffing needs. (Reports to be generated on a daily, weekly, monthly or annual basis, depending on the organization's needs.)
- Maintaining and establishing relationships with key role players.
- Develop strategies for retention, recruitment, training, coaching and knowledge management.
- Any other operational requirements of business to fulfil role of Workforce Planner.
- Adopting a strategic workforce plan to create a “description of the future workforce, and a measurable recruitment strategy to achieve it,”
- Transport scheduling & management & liaison with transport providers & operations
- Auditing of the transport schedule for invoicing
- Creating of operational metrics dashboards & presentation of the metrics in operational meetings

The requirements are as follows:

- 3 -5 years’ workforce planning experience in a Business Process Outsourcing, Contact Centre environment where scheduling is based on variable demand.
- Experience on international campaigns a strong preference
- Excellent MS Office proficiency
- Advanced MS Excel
- Knowledge of Labour law relating to working hours etc.
- Ability to work in a shifted environment
- Ability to work well in a team

**Competence**
- Ability to think both logically and creatively
- Analytical thinking and reasoning
- Planning, organizing and time management
- Business-focused approach
- Problem solving
- Attention to detail and work standards

  • Sales Specialist

    2 weeks ago

    Cape Town, South Africa ProDevelopment (PTY) LTD Full time

    Our Client a Global Tech firm is seeking a Sales Specialist to join their team in Cape town. They offer stability, growth, attractive salary along with excellent benefit and a great working environment. As a Sales Specialist, you'll be responsible for generating sales and revenue through all channels. You will also support the development of new business...

  • In-force Management Actuary

    1 week ago

    Cape Town, South Africa Reinsurance Group of America Full time

    You desire impactful work. You’reRGA ready RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 500 Company and listed among itsWorld’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life - and health-related solutions. Join our multinational...

  • Work Force Manager Vacancy

    1 week ago

    Cape Town, South Africa Jai Search Consultancy Full time

    **Job purpose**: Responsible for the entire planning cycle and the management of a team of Schedulers, Real Time Administrators (RTA) and the overall contractual delivery related to the Workforce Management team. **Key Performance areas**: People Management - Coaches the team to ensure quality of delivery meets the appropriate standard - Measures and...

  • Planner

    2 days ago

    Cape Town, South Africa Toy Kingdom Full time

    **Toy Kingdom Planner** **Position Type**: Full-Time **Function**: Planning **Position Description**: Planner An exciting and challenging position has become available in the Planning Department of Toy Kingdom for a Merchandise Planner. As a Planner, you will create and develop the financial plan through effective category & demand forecasting for the...

  • Planner

    3 days ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time R80 000 - R120 000 per year

    Job Title: PlannerLocation: Cape Town, South AfricaHire Resolve's client is a leading urban planning and design firm dedicated to creating sustainable and vibrant communities in Cape Town. We specialize in land use planning, transportation planning, and environmental planning to support the growth and development of the city.Job Description:Hire Resolve's...

  • Merchandise Planner

    1 week ago

    Cape Town, South Africa Cash Crusaders Full time

    **Merchandise Planner (“Planner”)** As we strive to be a First Choice Retailer, our allocation and distribution of New Goods to stores are crucial. This responsibility is entrusted with the group’s Merchandise Planners. The planner’s responsibility is to analyse sales and stock, to predict customer demand and ensure the new good stock is in the...

  • Learner Achievement Specialist

    7 days ago

    Cape Town, South Africa Training Force Full time

    **Company**: Training Force **Area**: Cape Town **Position: LEARNER ACHIEVEMENT SPECIALIST** **Contract type: FIXED TERM CONTRACT (6 MONTHS)** - Matric - Occupationally Directed Education Training and Development Practices (ODETDP)/ relevant NQF level 6 qualification in **Inherent requirements**: administration - 2 to 3 years working experience in a...

  • Financial Planner

    17 hours ago

    Cape Town, South Africa The Legends Agency Full time

    Financial Planner Join a trusted, growth-focused investment advisory delivering expert financial guidance to high-net-worth clients.Newlands, Cape Town | R30,000 Basic + Excellent Commission + Bonus Incentives | 8:30am to 5:00pm About Our Client Our client is an established Independent Financial Advisory based in Newlands, specialising in both local and...

  • Planner

    3 days ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time R250 000 - R500 000 per year

    Hire Resolve's client is currently seeking a highly skilled and motivated Planner to join their fashion retail team in Cape Town. The Planner will play a crucial role in overseeing inventory levels, sales forecasting, and assortment planning to optimize sales and profitability in our stores.Responsibilities:Develop and execute merchandise plans and...

  • Demand Planner

    1 week ago

    Cape Town, South Africa Prestige Cosmetics Group Full time

    **Job Description - Demand Planner** **Demand Planner - 3 Axes** **Requirement: Detail-Oriented Planner** We require a highly detail-oriented planner with proven experience managing a **large SKU base**, with specific knowledge of **skincare and / or make-up categories**. This role is critical to ensuring demand and supply are aligned across high-volume,...