Inbound Telesales Consultant
1 week ago
2years
- Answer inbound calls in a timely friendly manner
- Responding to customer inquiries and complaints
- Communicating and engaging with the Customers across the country
- Handling and resolving customer complaints regarding product sales to customer service problems
- Communicating Customer needs/opportunities and complaints to necessary Sales Team members
- Identifying, escalating priority issues and reporting to the high-level management
- Evaluate problems and complaints of the callers and provide proper solutions to them
- Respond to the needs of customers and provide personalized service
- Communicating and engaging with the Sales Team members across the country
- Provide information on the company’s products or services and generate interest in the offer
- Upsell products and services
- Assist the Sales Teams across the country in product Sales
- Research needed information using available resources
- Assist with Customer quote requests, and assist the Sales Team members across the country with quoting
- Make relevant notes from customer interactions, and document these notes on the Daily CRM Report
- Identify any issues that customers might be struggling with
- Report on customer feedback (Complete Daily Call Report, and submit daily)
- Follow Up Daily on previous Days call reports, and close off all pending matters/calls
- Completing call notes and call reports as necessary and updating them in the CRM
- Complete call logs and reports
- Manage & update customer databases
- Follow-up on customer calls
- Boost customer loyalty by offering a proper experience over the phone
- Other duties as assigned
-
Sandton, South Africa Discovery Limited Full timeA leading insurance company is seeking a Telesales Consultant for their Sandton office. The role involves handling inbound and outbound calls, identifying sales opportunities, and maintaining accurate records. Candidates should have at least 2 years of telesales experience, strong communication skills in English and Afrikaans, and proficiency in PC tools....
-
Insure Telesales Consultant Jhb
2 weeks ago
Sandton, South Africa Discovery Ltd. Full time**Business Unit**:Discovery Connect**Function**:Call Center / Contact Center**Date**:23 Oct 2024- Discovery - Connect Telesales Consultant - Insure**About Discovery** - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose,...
-
Sandton, South Africa Kingdom Blue Full timeKingdom Blue Funerals is a leading provider of compassionate funeral services dedicated to helping families through challenging times with professionalism, care, and respect. We are currently expanding our team and are looking for passionate and driven individuals to join us in our mission of providing excellent service to those in need. We are hiring for...
-
Team Leader Telesales
3 weeks ago
Sandton, South Africa Discovery Limited Full timeTeam Leader Telesales -Discovery Connect -JHB Business Unit: DCM Distribution Function: Call Center / Contact Center About Discovery Connect People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We...
-
Team Leader Telesales
4 days ago
Sandton, South Africa Discovery Full timeAbout Discovery Connect People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At...
-
Telesales Consultant Morningside
6 days ago
Sandton, South Africa Clientèle Life Assurance Company Limited Full timeTelesales Insurance Agent (Outbound – Telesales) To sell the company's products over the phone. Key Performance Indicators Key Areas of Responsibility Exceeding a minimum phone time daily and monthly; Exceeding a minimum call quality on each call made; Exceeding the minimum required sales target monthly base sales; Ensuring that all policies are captured...
-
Hybrid Inbound Travel Consultant
2 weeks ago
Sandton, South Africa Executive Placings Full timeLooking for your exciting new role for 2026?! An exciting hybrid opportuning exists for a senior Inbound Tour Consultant for a company in Johannesburg North. Experience required: Minimum of 3 – 5 years previous inbound tour consulting experience required A passion for delivering service excellence An in-depth knowledge of Tourplan and Wetu is advantageous...
-
Hybrid Inbound Travel Consultant
2 days ago
Sandton, South Africa Executive Placings Full timeLooking for your exciting new role for 2026?! An exciting hybrid opportuning exists for a senior Inbound Tour Consultant for a company in Johannesburg North. Experience required: Minimum of 3 – 5 years previous inbound tour consulting experience required A passion for delivering service excellence An in-depth knowledge of Tourplan and Wetu is...
-
Hybrid Inbound Travel Consultant
2 weeks ago
Sandton, South Africa Executive Placings Full timeLooking for your exciting new role for 2026?! An exciting hybrid opportuning exists for a senior Inbound Tour Consultant for a company in Johannesburg North. Experience required: Minimum of 3 5 years previous inbound tour consulting experience required A passion for delivering service excellence An in-depth knowledge of Tourplan and Wetu is advantageous A...
-
Hybrid Inbound Travel Consultant
1 week ago
Sandton, South Africa Executive Placings Full time R350 000 - R600 000 per yearLooking for your exciting new role for 2026? An exciting hybrid opportuning exists for a senior Inbound Tour Consultant for a company in Johannesburg North.Experience required:Minimum of 3 – 5 years previous inbound tour consulting experience required A passion for delivering service excellence An in-depth knowledge of Tourplan and Wetu is...
