Operations Manager: Onsite Operations

Business Unit, Department, Reporting Job grade/level M6 Business Unit Cloud Platform Solutions Department Field Services Position reports to Senior Manager M4 Span of Control 4 Direct Core Description
Manage all aspects of the branch and its staff. Working collaboratively with the branches’ department managers and senior staff, to ensure the quantity, quality and flow of service to deliver a consistently excellent standard of customer service Key Deliverables / Primary Functions
Field Management
Consistently meet Customer’s Service Level Agreement (SLA), - overall average of 90% and ensure contractual obligations are met for customer where dedicated models are implemented
Effective Area Control management, allocation of calls and scheduling of technicians, guide on complex technical problems, monitor productivity of technicians
Ensure compliance with Preventative Maintenance (PM’s) and Site Audit schedules,
Develop aligned KPI’S and KPA’S ensure successful implementation
GAP analysis in services offered to Clients
Projects
Be Accountable for completion of project rollouts - following up on required stock, scheduling of resources, submission of documentation
Staff capacity planning and implementing work scheduling along with maintenance calls to ensure staff efficiencies
Repairs
Management of branch workshop as per standards
Stock Control
Ensure stock levels are maintained
Address and resolve historic stock issues
Monitor staff stock to ensure audit and financial stock takes are accurate
Administration & Finance
Authorize payroll claims
Manage branch budget
Ensure there is no abuse of company fuel cards
Leadership and People Management
Communication of branch business objectives
Identify and implement training interventions
Mentoring & Coaching
Communications
Establish good communication with customers, other departments, senior management and staff
Health & Safety
Ensure Compliance to all Health and Safety Standards Core Functional Skills & Knowledge
Computer Literacy
General PC knowledge including Microsoft Office expert level
Organisational skills
Problem-solving
Leadership
Reporting
ICT Knowledge
Retail maintenance and support of POS
Stock issuing / receiving procedures Core Behavioural Competencies 1. Job Match Rating 2. Delivering Results 3. Meeting customer expectations 4. Decision Making 5. Handling Pressure 6. Communication and Impact Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Business/Commerce OR NQF 4: Grade 12 Additional Qualification preferred or advantage Experience
3 years experience
OR
Grade 12 & 5 years experience Certifications MCSE Professional Memberships in Relevant Industry Level of Engagement & Span of Control
Interacts with various stakeholders within BCX, on various levels of management Special Requirements/ Employment Condition Drivers Licence and Reliable Vehicle - both required Workplace/Physical Requirements Full-time Office Based position. Billable