Manager: Workshop

Business unit, Department, Reporting
Business Unit
CPS
Department
Field Services
Reports To
**Executive**: Field Operations (M3)
Grade
M5 Core Description
Responsible for ensuring the smooth operations of all the repair and refurbishment processes within the Company, as well as ensuring that all repairs carried out are to satisfactory quality standards. In addition:
a) Ensuring that the various Repair Centres are run effectively and efficiently, aiding in the delivery of the best possible service to our customers;
b) Ensuring the cost effectiveness of the repair centre procedures, conducting regular cost analysis;
c) Standardisation of all Repair Centres;
d) Ensuring the adherence to processes and procedures relating to stock repairs and refurbishment; and
e) Ensuring that all warranty procedures are adhered to Key Deliverables / Primary Functions
- Supplying feedback from a national level with regards repairs and actions to increase volumes.
- Ensuring implementation and adherence to quality standards.
- Ensuring availability of the equipment and tools, including test jigs, required for the actioning of repairs; as well coordinating the purchase and delivery of component, tools and cleaning materials.
- Actively implementing Hi-Tech Centres, responsible for research and development within relevant branches, i.e. Cape Town, Durban and Gauteng.
- Actively driving the ‘Carry-In’ Repair Centre initiative, thus generating additional income for the Business Unit.
- Creation of relationships with Repair Vendors, ensuring regular meeting attendance.
- Ensuring proper documentation of all workshop processes and procedures (in line with the ISO9000 requirements).
- Efficient monitoring and management of staff productivity

Core Functional Skills & Capabilities Decision Making Leading Teams / Team Leadership Customer Service Analytical and Problem Solving Core Behavioural Competencies Culture Match Job Match Leading and supervising Delivering Results & Meeting customer expectations Planning & Organising Coping with pressures & setbacks Working with people Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology OR NQF 4: Grade 12 Additional Education -Preferred /Advantage Experience
Minimum of 5 years’ experience in a technical operational role and a minimum of 2 years team leader or junior management experience
Or
If only Grade 12, then 7-years’ experience, with 5 years in a technical operational role, of which at least 2-years are on a team leader or junior management level Certifications ITIL Foundation Professional Memberships in Relevant Industry Level of Engagement & Span of Control
Span of Control
5 - 10 direct and 15 - 40 indirect reports
Level of Engagement
Engagement will all levels within the organisation, internal and external to the business. Special Requirements / Employment Condition Required to travel locally and/or internationally Valid Drivers license Ability to work extended /long hours as and when required Workplace / Physical Requirements Client Roaming Non-Billable