Operations Manager

2 days ago

Bellville, South Africa Pragma Full time

**Job Advert Summary**:
At Pragma, we provide the opportunity for individuals to enjoy their working lives as much as their home lives. We foster a team environment in which each individual is recognised, valued and developed to support our company strategy. We encourage people with disabilities and from diverse backgrounds to apply.

Are you passionate about technology, innovation, and improving asset reliability? We’re looking for a dynamic Operations Manager to take ownership of a small, but growing division focused on developing and delivering cutting-edge APM (Asset Performance Management) services.

As the Ops Manager, you’ll lead a small, dedicated team that defines, develops, and implements asset performance management solutions powered by the latest in IoT and digital technologies.

This role combines hands-on leadership, technical insight and project management. You’ll be responsible for managing projects, key account management, financials and ensuring we deliver measurable value to our clients.

**Minimum Requirements**:

- A tertiary qualification in project or operations management or a related field.
- A minimum of 5 years professional experience in a related role.
- Keen interest in data and software and the way it all comes together.
- Good and professional communication skills.
- Technical aptitude would be an advantage.

**Duties & Responsibilities**:

- Lead and grow a team delivering APM and reliability services to clients.
- Develop and implement APM strategies, tools, and solutions using IoT and data-driven technologies.
- Oversee project delivery, ensuring quality outcomes and client satisfaction.
- Collaborate across teams to align APM solutions with business objectives and emerging industry trends.
- Manage business unit (financials, human resources and service delivery).
- Manage projects effectively and profitably, as defined in the client proposal, service level agreement (SLA) or project plan.
- Client relationship management.
- Provide support and fault-finding.
- Develop asset management standards aligned with the company methodology.

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