Data Capturer

2 weeks ago

Roodepoort, South Africa Clicks Group Limited Full time

**Position Summary**:
**Industry**:Call Centre Industry

**Job category**:IT and Telecommunications

**Location**:Roodepoort

**Contract**:Permanent

**Remuneration**:Market Related

**EE position**:Yes

**Brand**:Clicks Direct Medicines

**Introduction**:
To capture patient profiles and confirm contact and delivery details of patient

**Job description**:
**Job Objectives**:

- To ensure the accuracy of existing patient information/details to safeguard against duplications so that records are accurate and up to date
- To ensure that new patient files are loaded onto the system by ensuring information is captured correctly and timeously
- To ensure that patients are contacted to confirm their delivery details while also ensuring any queries they might have are answered and followed up timeously
- To validate patient delivery addresses
- To ensure that client database is regularly checked for duplications and errors and ensure that the database is “cleaned up” to ensure data integrity
- To resolve queries from internal and external customers regarding patient information to ensure that medication rejection and incorrect/delayed deliveries is eliminated

**Skills**:
Essential
- Communication Skills

**Desirable**:

- Ability to work effectively under pressure
- Conflict management /negotiation skills

**Competencies**:
Essential:

- Working with People
- Achieving Personal Work Goals and Objectives
- Adhering to Principles and Values
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Coping with pressure and setbacks

**Minimum requirements**:
**Experience**:

- 6 months in a data capturing environment
- 6 months in a pharmacy/medical environment

**Education**:

- Grade 12

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