Officer Fc Reconciliation and Support

Bring your possibility to life Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary The purpose of this role is to perform product balancing/reconciliation of the allocated General Ledger Accounts and Sub System Accounts as well as providing business support to various FC financial systems and related communications. **Job Description**: Key Accountabilities Accountability: Execution of Reconciliations - Prepare the reconciliations as per the process and standards required in the AO&R policy. - Perform a detailed analysis of transactions posted as well as identify and document reconciling items. - Attach appropriate evidence to the reconciliation relating to all items. - Provide early warning to the account reviewer and Line Manager of any possible failure to meet deadlines or procedure standards. - Sign and date the reconciliation as evidence of preparation. - File documentation in an orderly manner to make query handling easier. - Investigate and resolve reconciling items and verify resolution with the relevant Line Manager. - Identify and communicate accounts not fully reconciled or where long outstanding items have been identified, to the account reviewer and/or business controller. - Identify fraudulent transactions and escalate to management to ensure all procedures and policies are adhered to, minimising risk and prevent fraud. Accountability: Operational Support - Assist business with reconciliation and balancing problems that may arise. - Assist users with queries regarding transactions processed to the general ledger. - Determine the root cause of identified and/or raised problems and assist with problem resolution. - Escalate any problems/errors that cannot be resolved to Line Manager. Accountability: Stakeholder engagement - Escalate stakeholder dissatisfaction/issues to Line Manager for follow up and resolution. - Contribute to sustainment of stakeholder satisfaction. - Contribute towards co-operative valuable services delivery. - Maintain close relationships with key stakeholders. - Respond efficiently, ensuring high quality of work and by meeting the required deadlines to ensure the satisfaction of stakeholders. Accountability: Business direction and support - Deliver services that meet and/or exceed service levels/expectations. - Comply with policies and procedures applicable to the business function. - Maintain quality of day-to-day business activities. - Report incidences of non-performance against customer experience requirements. Accountability: Risk management, compliance and controls - Identify and report items at risk and advise the account reviewer and/or the business controller of any corrective action where required. - Identify fraudulent transactions and escalate to management to ensure all laid down procedures and policies are adhered to at all times. Minimize risk and to prevent fraud. - Adhere to all compliance requirements (including compulsory training) are met at all times. - Assist with compliance testing. - Adhere to SOX and RCSA controls, design and principles. - Assist external and internal audit queries. - Provide input to risk and control assessments to ensure that all risks are controlled. Accountability: People and talent management - Live the Absa Way, Purpose and Values. - Define and agree on deliverables together with Line Manager. - Review deliverables during "health check" discussions and update if necessary together with Line Manager. - Attend "health check" and PD discussions and provide evidence of deliverables met. - Training requirements to be identified and applied for on a timely basis and handed to team leader for approval. - Take part in team planning to enable achievement of deliverables for the year. - Take responsibility and ownership of self-development. Accountability: Process management - Execution of processes as designed. - Constantly review, improve and maintain own activities to enhance the effectiveness and efficiency of processes. - Recommend areas for improvement in order to reduce cycle times, improve productivity, create capacity and improve process reliability and customer satisfaction. - Assist in the implementation of new and/or enhanced processes. - Identify activity-specific risks and work with Process Owner/Process Architect to mitigate risks. - Maintain awareness of own activities and the impact thereof on related/inter-dependent activities. Role/Person Specification Education and Experience - Grade 12 (NQF level no. 4) is essential. - Preferred - Certificate in Financial Accounting or equivalent (NQF level no. 6). - Essential - 3 Years banking experience. - Essential - 2 - 3 year’s general accounting experience. - Preferred - 2 - 3 years’ reconciliatio