Human Capital Ops Associate

**Introduction**
- Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.

**Role Purpose**
- The **Human Capital Ops Associate** within Momentum Retail is a key role in the Human Capital value chain. The role is built on an obsession with operational excellence and partnership. The roles key area is to provide assistance and guidance to employees, leaders and Human Capital Business Partners on the full Human Capital value chain which includes but is not limited to recruitment and selection, onboarding, offboarding and benefits.

**Requirements**:

- Qualifications:
HR degree (advantageous) or studying towards an HR degree

Working towards a Psychometry or Industrial Psychology registration will be advantageous.

**Experience**:
1-2 years HR administration including recruitment and employee benefits experience will be advantageous

**Duties & Responsibilities**
- Recruitment and Selection:

- Coordinate all components of recruitment and talent acquisition.
- Coordinating of interviews, psychometric testing within relevant time frames.
- Completing relevant recruitment checks within relevant time frames.
- Completing interviews where required.
- Track and drive the recruitment process
- Maintain and update recruitment tracking documents and follow up on outstanding items
- Continuously develop skills through guidance from specialist around shortlisting, sourcing and interviews
- Contribute to the recruitment process by keeping abreast of developments or innovation within the talent acquisition environment.

Onboarding, Offboarding and Benefits:

- Proactively engage with employees pre-employment regarding benefits to enhance employee experience.
- Proactively engage with employees upon resignation and ensure that all offboarding processes and procedures are completed within specified time frames.
- Provide first line support to employees regarding their requests/needs and direct them to appropriate channel for assistance when necessary.
- Provide support to employees on employee benefits such as health benefits, retirement plans, etc.
- Assist employees complete and submit relevant paperwork to ensure compliance with the legislative requirements and standards.
- Use various communication methods to provide information to employees regarding benefits and human capital practices to enhance their experience within MMH.
- Partner with HC Business Partners to share insights and trends and address gaps in human capital processes.
- Proactively provide guidance to employees about the impact of any life changes or events on their benefits
- Proactively engage with employees regarding new benefit options, updates, legislative changes etc to ensure ongoing engagement with benefits or products.
- Arrange benefits information sessions (EVP, medical aid and retirement scheme) for all new employees to assist with their financial wellness choices.
- Promote and create awareness of financial advice available to employees.
- Coordinate and support the exit of employees to ensure the employee experience remains engaging and risks are mitigated.
- Provide guidance on HC processes, policies and procedures and benefits (such as performance excellence, annual increase, bursaries, maternity leave, leave surrender, long service etc.) and employee benefits.
- Provide guidance and support to employees on Human Capital systems and processes.
- Make recommendations to improve processes and procedures in order increase administrative efficiencies.

Client
- Provide authoritative, expertise and advice to Human Capital Business Partners, employees and leaders
- Build and maintain relationships with clients and internal and external stakeholders
- Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
- Make recommendations to improve client service and fair treatment of clients within area of responsibility

People
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service obsession.
- Develop and maintain productive and collaborative working relationships with colleagues, peers and stakeholders.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.

Take ownership for driving your career development

**Competencies**
- Business