Credit Controller
4 hours ago
Our client is a fast-growing property management firm based in Fulham, London**,** with an extensive and ever-increasing portfolio of properties across London.
They are looking to expand their team with the addition of a **Credit Controller** to work from their office in **Stellenbosch.**
**Skills required**:
- 4 to 5 years’ strong collection experience - 70% collection and 30% admin / acts.
- If possible 2 years’ experience in the last 4 years dealing with UK consumer debt.
- Ability to prioritize workload - meaning if something needs to be actioned asap to be able to move from one project to another and move back the original project, they were working on.
**After training to be able to complete the below in a polite and confident manner**:
- Answering general / detailed / complex requests from the clients.
- Escalating issues to either the Property Managers or to the head of credit control.
- Raise monthly debt reports for each property to send to the head of credit control to check.
- Request for 1st / final reminders to be sent to clients for non-payment of the service charges.
- To discuss final payment requests with the head of credit control before sending.
- To discuss which accounts need to be passed to the solicitors with the head of credit control.
- Take and receive calls from clients to discuss issues.
- Agree to setting up monthly payment plans with clients.
- Someone who is used to working in a fast-paced environment.
- To learn about putting together bespoke reports showing and reporting at what stage the collection is at.
- When working from home to be able to work in a quiet environment so they can focus on the workload.
- Willing to learn about the English collection process as this is very different from the South African process, so they need to have an open mind.
- Excellent telephone manner.
- Good Excel and Word experience.
- Team player.
- Living no further than a 1-hour commute from the office which will be based just outside Stellenbosch.
- Our client does have an office but due to COVID virus, over the next 3 to 6 months, depending on your lockdown process, the team will only be working 2 to 3 days a week in the office and 2 to 3 days working from home. This may stay at 2 to 3 days a week in the office / home, or it may change to 5 days, therefore when working from home to be able to work in a quiet environment so they can focus on the workload.
- 100% Commitment is required for the role - on some occasions they may need to be require working a little over the normal working hours.
Area: Stellenbosch and surrounding areas.
**Salary**: R20 000 - R25 000
Starting date: As soon as possible.
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