Account Manager: Branding

We have a superb, remote working opportunity for a mid-senior Account Manager at a fab Brand Identity & Design agency based in Johannesburg. While the role is remote, you will need to be Joburg based. This exciting role calls for an individual with brand and advertising comms experience. You should be a detail orientated with a solutions-driven approach, with experience of building great client relationships, a work ethic that demonstrates an ability to “lean into the work” and exuding energy and drive consistently. We’re looking for someone who displays a keen interest in new business opportunities with some entrepreneurial flair. You’ll work closely with the strategy and creative teams, and will be responsible for leading, inspiring, and driving the client service portfolio to provide excellent service and manage the delivery of an exceptional creative product that meets and exceeds brand expectations.

**Responsibilities**:
Financial Focus
- Appropriate & timeous retainer management
- Clear knowledge of client contract / retainer / in-scope / out-of-scope
- Manage scope of work (SOW) and work in progress (WIP)
- Manage profitability of time and hard costs of each job
- Timeous and accurate billing processes, preparation, and presentation of accounts and that invoices are checked against quotes and budgets
- Job management - opening, controlling, and ensuring all CE’s / POs are billed before closure of jobs
- Prevention of errors - financial loss control
- Embrace the ethos of cost control and income growth
- A monthly target will be set in terms of billings to be achieved.

Client Relations
- Embrace our culture of client “business growers” instead of “brief takers”
- Display entrepreneurial thinking (we don’t subscribe to the ‘suit only’ idea)
- Display proactiveness and passion by researching the challenges clients face and disseminating interesting pieces relevant to client / creative / strategy
- Ensure optimal engagement with Strategy and Creative counterparts
- Build strong client relationships at the highest level
- Seek existing client development opportunities
- Present a united stance on agency recommendations (i.e., support and endorse agency output)
- Creating climate to promote the generation of new ideas
- Ensure that all deadlines are met without exception.

Workflow & Output
- Display keen interest in conceptual work and the development of campaigns
- Writing of inspiring and accurate briefs
- Conduct the origination of job bags and creative briefs
- Take the initiative in completing tasks which will assist the team
- Develop and maintain critical paths per job or project
- Stay in full control of all steps of the job path
- Ensure information or products for briefs, photography shoots and clients are sourced
- Embrace a culture of solution seeking
- Take ownership for agency output (media recommendations/schedules; creative includes scripts, lasers, storyboards, concepts; production includes print, quotes, electronic material).
- Assess and ensure that the work meets or exceeds the brief
- Check all elements and action any revisions required prior to presentation to client
- Present a united stance on agency recommendations (i.e., support and endorse agency output)
- Management reporting
- Where required adhere to all departmental reporting requirements both internally and externally
- Compile regular work in progress reports
- Ensure that contact, status, minutes, marketing communication and competitive summary reports are compiled and distributed timeously
- Conduct case study reporting where required.

Process Excellence
- Maintenance of all departmental systems and processes as aligned to the business strategy
- Suggest business process improvement within the department
- Adhere and follow all required business systems and processes
- Adhere and ensure adherence to all IT related processes and requirements.

Leadership & People
- Interact with peers and seniors in a collaborative and respectful manner
- Develop and maintain good relationships with all internal departments and suppliers
- Supportive role to other divisions during pressure periods
- Loyal support of department / team with upfront and open communication.

**Requirements**:

- Matric
- Preferably tertiary education or advertising experience
- Agency experience is essential
- Production knowledge
- Financial client experience - preferable
- Must preferably have a minimum of 4 - 5 years working experience in a marketing, advertising, or communications field
- Good interpersonal and communication skills
- Sound administration and coordination skills
- Self, time, and people management skills
- Experience in the articulation and writing of Job Bags and creative briefs
- Good listener - someone who hears the client
- Good natured, gentle
- Business acumen
- You will be provided with a laptop
- Own transport - a must.

City: Johannesburg, Remote

Country: South Africa

Level of Expertise: Mid-Senior

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