HR Service Delivery Consultant

Elements Global Services is an award-winning HR Technology and Services Company revolutionizing the way employers expand and manage employees internationally. Our mission is simple. To simplify global expansion through a revolutionary technology that removes the barriers of globalization to give our customers the speed to market to **EXPAND** their business, **ONBOARD** employees, **MANAGE** compliance, and **PAY** worldwide Global expansion is becoming more and more a part of the modern workplace, and with that comes things like remote work and spread-out teams. As Elements is a truly global company, we take care of our client’s employees worldwide. From Chicago to Manila, from Johannesburg to Delhi and Hong Kong, we provide top-class benefits to all the employees we serve every day. With offices all around the world and teams spread out between multiple time zones, you too can benefit from the “Glocal” team strategy, giving our employees the flexibility, they need to do their very best work the best way they can.

We value the ability to multitask and taking accountability for the timely delivery of all transactional aspects of the client and employee lifecycle, whilst facilitating the integrity of all HR data held within client service delivery. As part of the team, the **HR Service Delivery Consultant - Africa** would be able to resolve or support HR Managers on customer inquiries at the first point of contact, via appropriate interpretation of internal policy & procedural guidance and legislative requirements, to be a proactive part of reaching our business transformation goals for organization design, implementation, managing and strategic HR delivery to our clients on a regional basics. The **HR Service Delivery Consultant - Africa** will also be supporting client employee requirements, responding to, and resolving queries in line with our KPIs and SLAs as well as working with other members of our team on identifying root cause analysis and continuous improvements to meet expectations and set objectives, as well as providing project support to the HR Services Regional Managers. This position also includes various administrative support duties related to the preparation, maintenance, and retrieval of electronic work site employee (WSE) personnel files.

**Key responsibilities**:

- Provide assistance with department initiatives within the HR Services Department. May be assigned specific duties within this department on an ongoing basis.
- Review, interpret and compile documents in response to onboarding, off boarding or day to day HR support for WSEs.
- Collect data and conduct research as needed basis for various required audits or requests.
- Respond to employees’ requests such as employment verifications, and personnel file requests in a timely manner.
- Demonstrate a high-performance culture within HR Shared Services, ensuring delivery of timely support to the business.
- Ensure HR Shared Services processes are compliant to the standards determined by the relevant stakeholders.
- Identify opportunity for change and working with the HR Service delivery team and COO to deliver enhancements.
- Develop strong relationships with global services teams (Customer Success Manager, Payroll, Sales & Accounting).

**What we value**:

- You have a strong background in Operations.
- You have experience working in a large organization with high volumes and big teams, ideally within HR Services.
- You have a background in working with KPIs, service levels, etc.
- You have previous experience in service management.
- You have a strong stakeholder management skill - both internal and external, at a senior level.
- You have a strong mind-set aligned to delivering customer service.
- You have excellent communication skills in English and French languages.

**What we Offer**:

- Opportunity to work in a fast-growing organization with the ability to make a quick impact.
- Allow your inspirational ideas to come to life in a highly creative and executional environment.
- Ability to work in an organization with over 40 nationalities all over the world, which embraces diversity, inclusion, and belonging at its core.
- The opportunity to challenge in a high performing organization and leave each day knowing you have made an impact.

This position description may not describe all duties, responsibilities, and skills associated with this position. It is intended to portray the major aspects of the job. Other duties or skills may be required.