SAP Concur Support Specialist

1 week ago

Gauteng, South Africa SoluGrowth (Pty) Ltd. Full time

The SAP Concur Support Specialist will be responsible for the day-to-day administration, support, and optimization of the SAP Concur platform (Expense, Travel, and Invoice modules). This includes user support, system configuration, issue resolution, and collaboration with internal and external stakeholders to ensure system stability and alignment with business needs.

**Key Responsibilities**:
System Support & Administration
Maintain and configure the SAP Concur system, manage user access, and provide first-line support to resolve technical issues and queries promptly.

Stakeholder Collaboration
Work closely with internal teams, external vendors, and global stakeholders to ensure seamless system performance and alignment with business processes.

Testing & Quality Assurance
Lead and support system testing, including release management and regression testing, while developing and executing quality assurance plans.

Project & Change Management
Contribute to project delivery through requirements gathering, testing, training, and implementation. Ensure effective change management and communication throughout.

Continuous Improvement & Reporting
Identify system enhancement opportunities, manage risks and issues, and contribute to monthly KPI reporting and audit readiness.

Customer Service Excellence
Deliver high-quality support and training to users, ensuring a positive experience and promoting system adoption.

?**Key Outputs**:

- Timely resolution of system issues and user queries.
- Accurate and compliant system configuration and data integrity.
- Clear documentation and training materials to support user adoption.
- Successful implementation of system updates and enhancements.
- Improved user satisfaction and reduced support ticket volume.

**?Accountabilities**:

- Ensure the SAP Concur platform is secure, operational, and aligned with business and compliance requirements.
- Enforce policy compliance through system workflows and controls.
- Act as a liaison between users, IT, finance, and vendors to resolve issues and implement improvements.
- Support continuous improvement initiatives and maintain audit-ready documentation.

**Qualifications**:

- Diploma or bachelor’s degree?in information systems, Finance, Business Administration, or a related field.
- **SAP Concur Certified Administrator?(Expense, Travel, or Invoice modules)-Preferred**

**Technical Knowledge**:

- Proficiency in SAP Concur?- hands-on experience with Expense, Travel, and/or Invoice modules.
- Understanding of?workflow configuration,?audit rules,?expense policies, and?user role management?in Concur.
- Familiarity with?ERP systems?(e.g., SAP S/4HANA,) and how they integrate with Concur.
- Experience with?ticketing systems?(e.g., ServiceNow) for managing support requests.
- Strong skills in?Microsoft Excel?(pivot tables, lookups, data validation) for reporting and reconciliation tasks.
- Basic knowledge of?data analytics?or?reporting tools?
- Understanding of?compliance and audit requirements?related to expense and invoice processing

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