Project Manager: Retention

2 weeks ago


Pretoria, South Africa AJ Personnel Full time

**Main purpose of the job**:

- To provide oversight, and management of the Wits RHI retention interventions within the specified geographical area in the achievement of project targets and improve HIV and TB-related health outcomes

**Location**:

- **Pretoria - Tshwane**

**Key performance areas**:

- Coordinate and manage the implementation of retention services within the supported district
- Provide direction, programme implementation guidance and support to sub-district-based managers to ensure delivery of the retention components of the project
- Track and monitor all programme components, including operations research projects as applicable, using agreed indicators
- Support the development and review of work plans and other programme documents for effective implementation of the programme
- Support the development of programme tools such as SOPs and technical guidelines and contribute to the development of other programme documents as required
- Coordinate and troubleshoot all programme-related activities within the supported district
- Contribute to the development of best practice reports, technical publications and other programme resources as required
- Undertake regular site visits to ensure and support the implementation of activities according to the plan
- Ensure compliance with the relevant components of the programme area, in collaboration with other RHI teams
- Support the identification and implementation of Quality Improvement projects within the programme area
- Participate in monthly progress meetings with the sub-district team to monitor the progress of the strategic plan and deliverables
- Provide direct service delivery as required to ensure outputs are met and programme targets achieved and support junior staff with the management of complex cases
- Supervise and manage line reports in keeping with Wits RHI policies and procedures
- Attend to all staffing requirements and administration
- Supervise and manage the duties of line reports to ensure optimal staff utilisation and maintenance of sound labour relations
- Perform and facilitate performance development and assessments
- Identify substandard performance by team members and take necessary corrective action
- Coach and train team members to ensure the acquisition of knowledge and skills required by the organisation
- Facilitate skills transfer from programme staff to DOH counterparts
- Promote harmony, teamwork and sharing of information
- Develop and effectively manage relationships with external and internal stakeholders including DoH, DSD, donors, partners and relevant Wits RHI structures
- Maintain close communication with the Wits RHI M&E/SI team to ensure adequate and regular reporting to district management and facility DoH managers
- Serve as a representative of the retention programme on both internal and external forums/working groups within the supported districts
- Report on key achievements, challenges and successes according to programme reporting timelines
- Ensure high-quality data is reported according to reporting timelines
- Ensure retention programme data is regularly reviewed and analysed, gaps identified, and action plans or mitigation plans implemented
- Disseminate accurate reports to internal and external stakeholders on an ongoing basis
- Take ownership and accountability for tasks and demonstrates effective self-management
- Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained
- Maintain a positive attitude and respond openly to feedback
- Take ownership of driving your own career development by participating in ongoing training and development activities such as forums, conferences, policy-setting workshops, etc.

**Required minimum education and training**:

- **Professional Nursing Degree or Diploma, Degree in Social Work or Psychology, or equivalent**

**Required minimum work experience**:

- **5 years of management experience within donor-funded public health or private healthcare programme**

**Desirable additional education, work experience and personal abilities**:

- Postgraduate degree or diploma in Public Health, Management or related fields Ability to review and analyse programme data for decision making
- Excellent levels of written and verbal English communication skills
- Preference for experience in at least one of the following fields: HIV counselling, HIV adherence interventions, and Differentiated care models for people living with HIV
- Experience managing a PEPFAR-funded project

**Demands of the job**:

- Travel will be required within and outside of the district
- Ability to work in a highly demanding and pressurized environment, flexibility, management, training and leadership experience

**Communications and relationships**:

- Develop and effectively manage relationships with internal and external stakeholders (Relevant Wits RHI Structures, DoH, donors, partners at all levels)

**TO APPLY**:

- Only if you


  • Retentions Consultant

    3 weeks ago


    Pretoria, South Africa Talent Evolution (Pty) Ltd Full time

    Retentions Consultant position available in Pretoria. This role focuses on retaining clients post-sale by delivering exceptional client service in line with the company’s values and retention strategies. The ideal candidate will be responsible for addressing cancellation requests, policy lapses, and missed payments through strategic objection handling,...


  • Pretoria, South Africa King Price Insurance Company Ltd Full time

    We’ve got a position available for a retentions consultant Company: King Price Purpose of position: Communicating with clients and managing relationships in order to increase loyalty and retain their business. Responsibilities: Handling difficult client calls Retaining clients the King Price royal family Dealing with client queries and complaints in a...

  • Retentions Consultant

    3 weeks ago


    Pretoria, South Africa Talent Evolution (Pty) Ltd Full time

    Retentions Consultant position available in Pretoria. This role focuses on retaining clients post-sale by delivering exceptional client service in line with the company’s values and retention strategies. The ideal candidate will be responsible for addressing cancellation requests, policy lapses, and missed payments through strategic objection handling,...

  • Fintech Growth

    16 hours ago


    Pretoria, South Africa Swift Human Resources Full time

    A recruiting firm is seeking a Business Development Manager in Pretoria, South Africa, to manage merchant portfolios, driving revenue and increasing product adoption. The role involves identifying upsell opportunities and implementing retention strategies while utilizing strong analytical skills and CRM tools. Ideal candidates will have a minimum of 3 years...


  • Pretoria, Gauteng, South Africa King Price Insurance Full time R150 000 - R250 000 per year

    We've got a position available for a retentions consultantCompany: King PricePurpose of position:Communicating with clients and managing relationships in order to increase loyalty and retain their business.Responsibilities:Handling difficult client callsRetaining clients as part of the King Price royal familyDealing with client queries and complaints in a...


  • Pretoria, South Africa Project Controls Consultants Full time

    Applications are invited from suitably qualified & experienced employees to fill the Training Academy Manager position in the NSO Group Services Department - NSO Centurion. Responsibilities VWGA Brand's Network training is an outsourced business service for all Brands, evaluated every three years. Develop the VWGA Brands' Network People & Talent Strategy for...


  • Pretoria, South Africa The Recruitment Council Full time

    Key Responsibilities Contact clients who wish to cancel or have missed payments to understand concerns and providesolutions. Use strategic objection handling to retain clients and reduce policy lapses. Manage and follow up on payment arrangements and outstanding premiums in line withcompliance requirements. Offer alternative cover, discounts, or payment...

  • Client Loyalty

    5 days ago


    Pretoria, South Africa King Price Insurance Company Ltd Full time

    A well-known insurance company seeks a retentions consultant to communicate with clients and manage relationships to enhance loyalty. Responsibilities include handling difficult client calls, addressing queries and complaints, and ensuring adherence to company culture. Ideal candidates possess a Matric certificate and relevant retentions experience is...


  • Pretoria, South Africa Sage Full time

    Are you passionate about driving customer retention and fostering strong partnerships? We’re looking for a dedicated professional to lead contract renewal processes for our medium business segment. In this role, you’ll ensure customer satisfaction, exceed renewal revenue targets, and support the success of Sage’s cloud migration strategy. **Key...


  • Pretoria, Gauteng, South Africa King Price Insurance Full time R80 000 - R120 000 per year

    We've got a position available for a broker retentions consultantCompany: King PricePurpose of position:Managing broker and client relationships to increase their loyalty and retain their business or services.Responsibilities:Handling difficult client callsRetaining clientsDealing with client and broker queries and complaints on all levels in a competent,...