Creative Account Manager

**Company Description** Introducing Prodigious South Africa, a content production solution designed for the marketing challenges of today. We are the agency-agnostic, production platform for Publicis Groupe Africa, supported by 60+ best-in-class talents across BDF (Central, East, West & Southern Africa) as well as OM (Pan Africa).**

We bring specialist production expertise across all African channels and markets, together with consumer and performance data, to produce, adapt and deliver efficient and effective marketing content, helping brands win in the platform world.

Our team prides itself on the exceptionally high level of quality delivered, as well as the diverse variety of work produced across our African markets.

We use our comprehensive technology stack and streamlined, data-driven workflows to seamlessly connect our regional production campuses, on-site client studios and time zone-aligned offshore hubs deliver the perfect balance of efficiency and quality.

Account Manager

Job description

Passionate about digital, brand building, strategy, and memorable campaigns

Our expectation is that you will build strong relationships with both our clients and internal agency stakeholders.

Reporting to the Group Account Director, working across multiple brands, delivering through-the-line solutions and campaigns.

The Account Manager will be responsible for:

- Management of through-the-line and digital campaigns and communication on a day-to-day basis for their relevant brands.
- Management of client expectations, and service delivery by being a focal point for day-to-day interaction and driving executional excellence.
- Brand custodian of their client brands.

Specific Responsibilities:
Team Work
- Actively look to maintain and build positive working relationships across departments internally with Traffic, Creative, Strategy and Power of One agency partners.
- Manage up - ensure your seniors are abreast of all activity on the account and empower them to support you through open lines of communication.
- Source of leadership and role model to junior staff in your portfolio if relevant.
- Conduct appraisals for junior staff (if applicable)
- Contribute to and participate in personal development activities for junior staff (i.e. via coaching, workshop development etc, career planning).

Client services
- Participate in client meetings, managing meeting protocols, agenda, meeting scheduling etc.
- Ensure that all meetings have thorough agendas, driving a productive outcome
- Ensure status is consistently up-to-date and correct on a weekly basis.
- Ensure that contact reports are delivered timeously (within 24 hours of the meeting) with key deliverables and then drive out those deliverables to the agreed timings.
- Plan and participate in client review meetings with team internally.
- Develop a consulting/ advisory capability with client wherever possible
- Have direct contact with the client on a daily basis and foster a strong relationship.
- Be consistently responsive and accessible to your client and team at all times
- Have an excellent relationship with clients where they can rely on you, have frank conversations, you proactively update them, and you assist them in delivering their requirements on time by reminding them as required
- Have the ability to manage all kinds of personalities and always strive to get the best out of each individual.
- Have an excellent knowledge understanding of the client, the agency, the strategy and the process in order to deliver efficiently and to the highest quality.
- Ensure that the right people have been included in client meetings to support the outcome of the meeting and that everyone is prepared and aligned.
- Aprais: Ensure you are consistently driving delivery to improve client APRAIS scores with a target above 76% by year end.

Account & Project Management
- Work with Traffic and Production to produce timing plans for all jobs and campaigns in order to drive on time delivery.
- Write excellent briefs with full clarity on all requirements and inspire strategy, creative, production, development to do great work.
- Know the status of each of your jobs in the system at all times.
- Communicate with excellence, maturity, intent and professionalism when writing or speaking.
- Have excellent self-management, with thorough to-do lists and personal organization which supports your ability to be efficient and effective in your job.
- Work together with your full team across Traffic, Strategy, Creative, Digital, Production, Development, etc. to deliver high quality work
- Ensure you check all studio output against the brief and ensure that the right people have approved all work before it is sent to client.
- Ensure attention to detail against brand guidelines, strategy and brief expectations.
- Manage tight deadlines while adhering to processes.
- Seamlessly manage multiple stakeholders across multiple brands under the guidance of Group Account Director and Business