Program Officer

Experience : 5-7 years

**Job Description
**Program Officer: Engagement
USAID/South Africa Technical Support Services (TSS)

Prime Contract No. 72067419C00001

**Panagora Group
The
**Technical Support Services (TSS) Activity **helps USAID/South Africa and Regional Health Office (RHO) to address technical priorities and develop creative, innovative solutions to strategically allocate resources, strengthen connections with partners, and replicate best practices and effective program models. Through the TSS contract, Panagora Group augments capacity by providing technical, operational, and administrative support to USAID’s largest health portfolio. TSS deploys advisors in response to USAID requests for priority work with government stakeholders, implementing partners, and/or other entities. TSS supports Health Office staff and teams to integrate creative solutions into routine work. TSS also provides international and local expertise for surge support, as needed, for USAID Program Cycle requirements, planning, development, outreach, communications, and Health Office human resource functions.

**Description of Position
Panagora seeks a Program Officer to support engagement practices for TSS as we support USAID and their implementing partners. TSS provides in-person, virtual, and hybrid events and meeting support, including team retreats, internal and external meetings, and technical workshops. This includes planning and preparation (program design, resourcing, procurement, preparing materials); event and meeting support (facilitation, events coordination, synthesizing knowledge, triaging challenges, liaising with providers, and administering in-person, hybrid and virtual-only collaboration platforms); and follow-up and reporting (meeting notes, satisfaction surveys). TSS also provides over 800 square meters of centrally located meeting/event and co-working space for use by USAID, implementing partners, and other key stakeholders in Pretoria, South Africa (called The Collaboration & Learning Hub). The Program Officer will work closely with the operations team to ensure that the Collaboration & Learning Hub meets world-class standards.

**Position Responsibilities
**Coordinate in-person, virtual, and hybrid events:
- Implement engagement best practices and tools.

- Work with USAID and partner Points of Contact to determine their needs and objectives and coordinate resources to deliver successful engagement opportunities.

- Evaluate event and meeting booking requests and respond to the client.

- Prepare event proposals that respond to needs, including venue and activity options, and costs (presented in PowerPoint and Google Slides).

- Coordinate and host in-person engagements (at The Collaboration & Learning Hub and off-site): Prepare required resources (e.g., name tags, attendance registers, agendas, COVID screening tools, and printing), set up on the day, perform checks, engage with client and venue staff, and triage any challenges.

- Administer evaluation tools to measure and report on event performance.

- Prepare post-event reports, specifically inputting information related to procurement, attendance figures, and evaluation/feedback data (presented in PowerPoint and Google Slides).

**Maintain The Collaboration & Learning Hub:
- Collaborate with the operations team to ensure that the Collaboration & Learning Hub is maintained as a world-class event and co-working space.

**Coordinate conferencing technology:
- Implement innovative solutions that foster collaboration and learning within the new world of work in times of COVID-19, including the use of technology to enable hybrid meetings and use of in-person co-working space.

- Provide virtual conferencing support: Set up and administer virtual calls using Zoom, Google Meet, and/or Microsoft Teams. This includes setting up the meeting, initiating the call, admitting participants, managing polls, taking attendance registers, and monitoring the chat.

- Setup and administer video-conferencing equipment in venues to support hybrid meetings. This will include trouble-shooting the technology, maintaining user-friendly instructions and providing support during the meeting.

**Coordinate tools, processes and systems:
- Develop communication and marketing assets to promote events and meeting support to internal clients, respond to booking requests, and keep the client (and participants) informed before and after events.

- Track event expenses according to the event budget.

- Maintain a regional database of venues and services for in-person events.

- Support procurement of resources for events, including venues, supplies, and activity providers.

- Maintain an online booking system for events and meetings.

- Prepare weekly, quarterly and annual reports.

- Support the logistics for travel related to events and meetings (working closely with the operations team and travel agent).

- Coordinate catering logistics for events both at The Collaboration &