Account Manager

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**What we do**

Member of the Visa family since its acquisition in November 2020, YellowPepper's proven platform, Yepex, enables issuers to easily launch card and account agnostic real-time payments solutions (P2P, P2M, and Cross-Border, among others) while providing value added services such as tokenization, identity validation and risk tools to deliver a complete transaction and service offering. The company is creating the Next Generation Payment Ecosystem to help financial institutions, retailers, and their customers to transact digitally, with security, anytime and anywhere. Operating in 11 countries, the Miami-based global company currently serves 50 clients and 6 million monthly active users.

**Our Vision**

Create the **foundation of the **Digital Economy **to enable the **best** and most **secure** everyday **life experience**.

**Our Mission**

To create the **next generation **Payment Ecosystem **to simplify **people’s** lives

This is an individual contributor role responsible for identifying and resolving issues of moderate complexity and leading operational implementations. This position requires strong execution and analytical abilities. This role works independently and receives mínimal guidance.

**Responsibilities,**
- Manage a portfolio of accounts to achieve long-term success
- Develop positive relationships with clients
- Act as the point of contact and handle customers’ individual needs
- Generate new business through cross-selling and up-selling of company’s product features and services within existing clients. (up-selling and cross-selling)
- Resolve conflicts and provide solutions to customers in a timely manner
- Report on the status of accounts, including transactions and revenues (actuals vs budget vs forecast)
- Generate Account plan
- Set and track sales account targets, aligned with company objectives
- Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
- Suggest actions to improve sales performance and identify opportunities for growth
- Provide information and direction to clients regarding YellowPepper products, tools and services, YellowPepper rules, integrated billing, and transaction research.
- Act as a liaison for the client, provide problem management, proactive identification of processing efficiencies, service change support, and system enhancement support.
- Coordinate internal resources to accomplish YellowPepper and client objectives and ensure processing system performance standards are met and that the client perspective is represented within the organization.
- Stay current with industry and client trends and maintain a working knowledge of YellowPepper’s products and services.
- Actively work with the client to identify strategic opportunities and operational cost efficiencies, lead moderately complex assignments that are diverse in scope, and search out appropriate courses of action.
- Research and resolve client’s business and transaction processing and billing issues by obtaining and examining all relevant information to figure out the cause and facilitate resolution.
- Identify and analyze processing issues with client impacts, consistently communicate situational status and resolution, advice on SLA performance both internally and externally as appropriate.
- Prepare and present monthly and/or quarterly production performance results.

**Qualifications**:

- Bachelor’s degree or equivalent experience.
- Proven work experience as a Sales account manager or Sales account executive in financial services, fintech, payment card, software, or information services. Min experience of 7 years.
- Must be a self-starter with confirmed abilities in organizational, conceptual, and logical problem-solving.
- Customer focus with validated ability to establish productive working relationships with staff and management at all levels.
- Ability to set priorities and manage customer expectations, and work both as part of a team and independently.
- Excellent communication and negotiation skills and be customer service oriented.
- Business acumen with a problem-s