HR Consultant

6 days ago

Western Cape, South Africa The Foschini Group Full time

**Key Responsibilities**:

- Deliver efficient first-time call resolution while providing an all-round superior service and excellent employee experience
- Provide employee relations advice and support
- Provide support and advice related to, among others:

- Talent Acquisition
- Employee Relations
- Training and Development
- Performance and Transformation
- OD and Reward
- Maintain and ensure adherence to agreed policies and procedures
- Assist and advise line managers and employees on the effective utilisation of relevant self-service options
- Maintain employee data and reporting
- Adhere to service level agreements and quality standards

**Qualifications and Experience**:

- HR related Diploma, Degree or Postgrad is preferred
- 2 - 3 years’ experience in HR
- Cross function HR knowledge (Non
- negotiable)
- Good MS Office (Excel) skills
- Customer service / user experience passion
- Continuous improvement performance mindset
- Understanding of the TFG business context

**Skills**:

- Review and Reporting
- Managing Change
- Business Case Contribution
- Business Process Modeling (BPM)
- Enterprise Readiness Assessment
- Perform Gap Analysis
- Human resources systems and tools
- Presentation Creation
- Spreadsheet Expertise
- Employee Relations
- Learning Solutions Development

**Behaviours**:

- Applies market and business insights in order to drive organisational objectives
- Effectively works with others to achieve shared goals
- Creates an environment that fosters and nurtures a culture of creativity which drives success
- Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation
- Develops plans and prioritises initiatives that align to the organisational goals and objectives
- Understands and navigates dynamics created by processes, systems, and people
- Assesses and improves the efficiency, effectiveness, and quality of various work processes
- Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
- Interprets and simplifies complex and contradictory information when resolving organisational problems
- Takes accountability and ensures others are held to account on agreed upon performance targets
- Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results

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