F&b Service Expert

**Job Number** 22173231

**Job Category** Food and Beverage & Culinary

**Location** Protea Hotel Fire & Ice Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

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Main Responsibilities

Perform duties of a waiter/waitress in any area of the Hotel as directed by Management
- Sets up service areas prior to service by cleaning the area and preparing service
- Upselling of all Food and Beverage items.
- Take orders from GUESTS, set up accordingly and serve food and beverages according to standard.
- Acquisition and Maintenance of GUESTS by anticipating, meeting and exceeding GUESTS’ expectations by delivering exceptional service with great attitude, commitment and professionalism
- Meet and greet all our GUESTS with a friendly and welcoming smile
- Operate point of sale system
- Maintaining high standards of safety and cleanliness in all areas
- Deal with GUEST complaints and queries immediately and efficiently
- Cleans restaurant / buffet area after service and prepare areas for the following service time
- Ensuring storerooms are neat and clean
- Conference & Banqueting service and set ups
- Assist with basic count of stock items
- The employee is familiar with and performs to the minimum GUEST Service Standards laid down within his/ her area of work and responsibility

**Requirements**:

- Grade 12 (Matric) or equivalent
- Recent work experience in a same or similar position
- Excellent communication skills in English, written, verbal and telephone etiquette
- Excellent GUEST relations skills, GUEST service driven, extremely passionate for this industry, a TEAM player with a positive attitude
- Well groomed, presentable and professional manner
- Ability to work shifts, including weekends and public holidays

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 90 hotels across South Africa, Zambia, Nigeria, Namibia, Ghana, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today