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Imports Supervisor
3 weeks ago
**Job Purpose**:
**Qualifications & Experience**:
- Matric / Grade 12
- Relevant tertiary qualification will be viewed highly favorable
- At least 5 years experience within the discipline of Import/Export/Seafreight/Airfreight
- Experience at a supervisory level / managing a team is essential
- Excellent computer literacy (Outlook and Excel)
- Dealing with reefer shipments, inspections and delivery would be viewed favorably
**Key Responsibilities**:
- Maximise customer satisfaction through multiple disciplines, ie, Forwarding, invoicing, queries, customs etc.
- Manage staff performance reports, as well as client's status reports
- Supervising collection of clearnance documents, as well as employees responsible for this function
- Ensuring that further Import related instructions from the BUM are attended to
- Attending Client visits with the BBU Manager / BBU KAM / Attend Team meetings with clients
- Holding daily meeting with staff to establish if the departments objectives and clients objectives are being met
- Manage the Operational Dashboard and reports to ensure the departments KPI's are fuly met
- On the floor management to ensure that staff are on top of their work, problems indentified are resolved and dealt with
- The abilty to grow and develop staff within the department
- To indentify problems and issues before they develop or expose themselves
- To manage complex shipments with the controllers and when called upon, work after hours and on weekends
