Bookings Clerk

22 hours ago

Somerset West, South Africa MFC Holdings Full time

Our dealership in Somerset West is looking for a Bookings Clerk to join our team.

**Requirements**:

- Minimum Senior Certificate - Grade 12
- 2-3 years relevant industry experience
- Fully Bilingual (English, Afrikaans) - a third SA language would be an advantage
- Motor dealership industry experience is essential
- Working Experience in the role of Bookings Clerk within a Dealership would be preferred.
- Some mechanical knowledge would be a significant advantage
- Good communication skills
- Applicants must reside in the area

**Duties will include, but are not limited to**:

- Booking Appointments: Schedule appointments for vehicle servicing, maintenance, repairs, and other related services requested by customers.
- Appointment Scheduling: Use dealership management software or scheduling systems to book appointments, ensuring efficient allocation of service bays and technicians' time.
- Documentation: Maintain accurate records of appointments, service requests, customer information, and service histories in the dealership's database.
- Coordination with Service Department: Liaise with the service department to ensure they are adequately staffed and prepared for scheduled appointments, including parts availability if needed.
- Customer Satisfaction: Ensure a high level of customer satisfaction by providing excellent service, addressing concerns or complaints promptly, and following up with customers post-service to ensure their expectations were met.

Work Location: In person

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