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Bookings Clerk
2 weeks ago
Our dealership in Somerset West is looking for a Bookings Clerk to join our team.
Requirements:
· Minimum Senior Certificate - Grade 12
· 2-3 years relevant industry experience
· Fully Bilingual (English, Afrikaans) – a third SA language would be an advantage
· Motor dealership industry experience is essential
· Working Experience in the role of Bookings Clerk within a Dealership would be preferred.
· Some mechanical knowledge would be a significant advantage
· Good communication skills
· Applicants must reside in the area
Duties will include, but are not limited to:
· Booking Appointments: Schedule appointments for vehicle servicing, maintenance, repairs, and other related services requested by customers.
· Customer Interaction: Interact with customers via phone, email, or in-person to understand their service needs, address inquiries, and provide information regarding available appointment slots, service options, and pricing.
· Appointment Scheduling: Use dealership management software or scheduling systems to book appointments, ensuring efficient allocation of service bays and technicians' time.
· Confirmations and Reminders: Confirm scheduled appointments with customers via phone, email, or SMS and send appointment reminders to reduce no-shows and ensure timely arrivals.
· Documentation: Maintain accurate records of appointments, service requests, customer information, and service histories in the dealership's database.
· Coordination with Service Department: Liaise with the service department to ensure they are adequately staffed and prepared for scheduled appointments, including parts availability if needed.
· Customer Satisfaction: Ensure a high level of customer satisfaction by providing excellent service, addressing concerns or complaints promptly, and following up with customers post-service to ensure their expectations were met.
Candidates to forward a detailed CV, including 3 contactable references, last 3 payslips and salary expectation, to:
Job Type: Full-time
Work Location: In person