Moodle Support Agent

3 days ago

Big Bay, South Africa iLite Full time

**About Us**

At iLite, we specialize in providing cutting-edge Moodle hosting and support solutions to clients across various industries. As we continue to grow, we are looking for a skilled Support Agent to assist clients with their Moodle-related queries. If you have experience in helpdesk support, a strong technical background, and a passion for customer service, we'd love to hear from you

**Key Responsibilities**
- Provide _**first-line support**_ to Moodle users via _**ZohoDesk**_ and other helpdesk platforms.
- Troubleshoot and resolve_ **technical issues**_ related to _**Moodle**_, _**user accounts**_, _**course management**_, and _**integrations**_.
- Assist clients with queries related to_ **system navigation**_, _**settings**_, and _**general functionality**_.
- Document issues and resolutions in the helpdesk system to _**enhance knowledge**_ _**sharing**_.
- Work closely with the _**technical team to escalate complex issues**_when necessary.
- Deliver exceptional customer service, ensuring _**timely responses and clear communication**_.

**Requirements**:

- _**Helpdesk Experience**_ - Previous experience in a helpdesk or technical support role is required.
- _**Helpdesk Software Knowledge**_ - Familiarity with Zoho Desk is preferred, but experience with other ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow) is an advantage.
- _**Computer Literacy**_ - Strong technical skills, including proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
- _**Problem-Solving Skills**_ - Ability to diagnose technical issues and provide solutions efficiently.
- _**Communication Skills**_ - Excellent verbal and written communication skills in English.

**Desirable Knowledge (Bonus Points)**
- _**Moodle Knowledge**_ - Experience with Moodle administration or support would be a huge plus.
- _**IT Certification**_ - Any relevant IT or customer support certifications (e.g., ITIL, CompTIA) would be beneficial.
- _**Remote Support Experience**_ - Ability to support clients remotely using remote access tools.

**Why Join Us?**

Joining iLite means being part of a growing e-learning solutions provider that values innovation, collaboration, and professional development. You will gain valuable experience in Moodle support and helpdesk operations, with opportunities for career growth and skill enhancement. We offer the chance to work with a dynamic, client-focused team in a fast-evolving industry.

We would love to understand what motivates you, how your background and expertise in customer support and troubleshooting can contribute to our team, and why you are interested in working with iLite.

**Job Types**: Full-time, Temp to perm
Contract length: 3 months

Pay: R8 000,00 per month

Work Location: In person

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