Banqueting Coordinator

**Job Purpose**:
To support the food and beverage team by managing and coordinating the outlet reservations and affiliated administrative tasks.

**Employee Value Proposition**:
**Organisational Positioning**:

- **Department**:Revenue
- **Reporting to**:Groups and Events Manager
- **Location**:The Twelve Apostles Hotel Premises

**Minimum Experience and Qualification Required**:

- Grade 12
- 2 years food and beverage experience event coordination experience in a high end environment
- Computer literate with working knowledge of Microsoft Office Outlook, Opera, Micros, Word and Excel
- Highly presentable
- Excellent command of the English language with solid verbal and written communication skills
- Able to work flexible hours including weekends and public holidays

**Advantageous Experience and Qualification Desired**:

- Hospitality Diploma
- Restaurant hosting or floor management experience

**Key Performance Objectives**:
To be a Red Carnation Hotel Ambassador by:

- Actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
- Owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
- Ensuring that you are familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook
- Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
- Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
- Being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
- To actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
- To be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

To manage the conference, events and private bookings in accordance with the procedures laid down by the Food and Beverage Manager by:

- Ensuring harmonious relationships exist with other departments and suppliers by maintaining clear and prompt communication between all parties; and ensuring that all correspondence with clients reflects the professionalism of the company standard and enhances the relationships with key suppliers to The Twelve Apostles work alongside the F&B revenue and reservations team to maximising revenue generating opportunities, whilst enhancing the guest service experience, in accordance with RCH Standards
- Coordinating and handling private functions and events within food and beverage outlets and conference rooms.
- Coordinating and handling all special occasion enquiries and bookings; e.g. Valentine’s Day; Mothers’ Day etc.
- Assist with printing and preparing function sheets, floor plans and event stationery, including menus.
- Supporting and assisting the promotion of the various Food and Beverage outlets.
- Tracking and reconciling food and beverage covers and average spends.
- Coordinating all food and beverage related guest special requests
- Capturing all guest data relating to guest details and comments - profiles
- Do site inspection with agents
- Assist with restaurant reservations when necessary
- Report on business on the books and prepare weekly revenue report for the events and conferences
- Ensure that all menus and beverage lists that are sent to clients are price checked regularly
- Ensure that all events advertised on the website are current and correct