Rooms Division Manager

**Job Purpose**

The Rooms Division Manager has the overall responsibility and accountability for leading, managing, and integrating the front office, guest services, concierge, and housekeeping operations for the SVC in line with regulations, legislative requirements, and company standards.

**Key Performance Areas**

**Delivered Rooms Division Business Plan**

Understand SVC’s strategic plans and align front of house deliverables

Facilitate the programme management and achievement of Rooms Division deliverables

Investigate front office, guest services, and housekeeping practices in the industry and benchmark with leading trends and technology

Identify and investigate new opportunities to streamline and optimise Rooms Division processes and services for the property

Conduct risk analyses i.t.o impact on short term profit margins vs. long term sustainability

Provide clear delegation of authority and accountability for deliverables at all levels

Communicate with all relevant Stakeholders internally at a unit and Group level and externally

Align practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property

Reports on the results of the function including Rooms Division reports; Monthly Financial Review reports; Risk Reports; Month end reports

**Compliance Management**

Oversee Rooms Division standards and processes for SVC - ensuring they are updated and communicated.

Align practices with new legislative compliance around health, hygiene, safety and the environment.

Facilitate the implementation of sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.

Conduct daily walkabouts of all units and facilities, both front of house and back of house areas to monitor compliance.

Conduct unit checks and take any necessary action to ensure standards are being maintained.

Ensure all staff are trained and found competent against regulatory and job requirements.

Works with internal stakeholders (security and internal auditors) to identify risk areas and address these.

Monitor that all security protocols have been adhered to

**Rooms Division Product Development**

Conducts a competitor analysis and keeps up to date with timeshare resort trends in the market around room standards, amenities and workflow processes.

Analyse reports and statistics with regard to demand forecasting and yield management, including short (1-3 months); medium (3-6 months) and long term (6 -12 month) initiatives to achieve targets.

Monitor and implement plans to increase occupancies, in line with statistics and current and forecasted bookings including overbooking statistics, hurdle values, length of stay values, etc.

Monitor and review reservations bookings, analysing the data in terms of market segments and channels; check the room nights and revenue picked up or dropped off; as well as actuals against budget and forecasts.

Check for advance days, weeks and months and resolve any inventory imbalance issues, overselling of room types, and sold-out dates.

Implement value add recommendations and cost-effective competitive solutions that address inefficiencies, opportunities, or risks in order to achieve targets.

Plan, manage and monitor approved projects and refurbishments within the rooms, as well as soft refurbishments.

Drive the rooms upsell programme to maximise revenue potential

**People Leadership**

Provides direction and support to management and employees with regard to Rooms Division policies, procedures, initiatives and innovations.

Provides motivation and leadership to promote positive working relationships and employee relations within the department.

Track, measure and enhance employee engagement.

Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline.

Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job).

Source and Select talent as per EE plan.

Drive the employee value proposition.

Performance Management and coaching of reporting managers to ensure KPA’s are achieved.

Facilitates a performance management culture.

Drive and embed the Sunway blueprint behaviors into the various areas of the rooms division.

Plan for and oversee the implementation of reward and recognition initiatives within the rooms division function

**Budget management**

Manage the financials for SVC’s Rooms Division functions including:
Budget.

Cost management.

Inventory management and stock control of housekeeping linen, chemicals and amenities.

Capex.

PIP and forecasting.

Revenue growth plans and performance.

Financial reporting for the function.

Oversee the development and updating of uniform and linen controls.

**Customer Relationship Management**