Technical Manager

**About the role**

**Santam Broker Services: South**has an opportunity**for the role of **Techincal Manager** who will be based in **Durban** **.**

**What will you do?**
- The Technical Manager provides technical underwriting support for the Relationship Managers and enables quicker decision-making when engaging with our intermediaries for new business quotes on large risks, renewals and other technical queries.
- The position calls for a person who will provide technical underwriting expertise to assist the Regional Manager and Relationship Managers in managing their broker relationships at both a strategic and operational level with a clear focus on growth, profitability and efficiency in line with the Broker Services and Santam Commercial and Personal objectives.

**What will make you successful in this role**
- Provide technical underwriting expertise and advice for all Classes of Insurance.
- Assist Relationship Managers in explaining complex underwriting principles and decisions to intermediaries.
- Balance growth and profit when making decisions by considering the supporting business and regional strategy.
- Analyse profitability of multi-claimants or renewal of individual policies and recommend corrective actions to Regional Managers and Relationship Managers.
- Discuss proposed amendments to pricing models and new covers with Specialist Underwriters.
- Manage: prepare (exception) complex and high value quotes and policy conversions.
- When necessary, discuss and explain Risk Reduction Requirements (RRR) from survey reports and negotiate with brokers to obtain buy-in: escalate queries only if unable to resolve to Specialist Underwriters.
- Build and maintain effective relationships with key stakeholders.
- Ensure compliance with underwriting guidelines
- Review new business written

**Qualification and Experience**
- Grade 12 (Matric Certificate) qualification
- Higher Certificate in Insurance or equivalent
- Bachelor’s degree or relevant insurance related diploma (advantageous)
- Driver’s licence (requirement)
- FAIS compliance is a business requirement.
- Regulatory Examinations (RE) qualification
- 3 - 5 years’ experience working in a commercial underwriting department assessing risks, determining pricing and terms across all classes of insurance (Property, Casualty and Motor)
- Knowledge and Skills
- Computer literate (MS Word, Excel and PowerPoint - intermediated proficiency levels)
- Thorough Personal and Commercial Lines technical, product and wording knowledge
- Working knowledge of Re-Insurance is and Motor Fleet underwriting
- Keen attention to detail
- Negotiation skills
- Planning and organising - ability to cope with conflicting demands and to prioritise tasks
- Presentation skills
- Excellent inter-personal skills
- Execution and deadline oriented

**Personal Attributes**
- Appreciation of insurance and underwriting principles
- Business partnerships
- Commercial and profit driven
- Conceptual thinking
- Flexibility
- Good communication skills (verbal and written)
- Hunger for improvement
- Impact & Influence
- Information seeking
- Innovation - innovative flair or ability to unlock this in business and people
- Solution oriented
- Teamwork and cooperation
- Tenacious
- Self-Confident
- Competencies
- Delivering results and meeting customer expectations
- Relating and networking
- Analysing
- Achieving personal work goals and objectives

**Our commitment to transformation**
- Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.
- With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.
- People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.