Operational Support Shift Manager

The Operational Support Shift Manager is accountable for ensuring employee filtrates are maintained on shift and that all administrative duties are performed in accordance with the Client SLA. Management of his Shifts IR and reporting is done in line with client expectations.

RECRUITMENT, SELECTION AND INDUCTION
- Monitor and manage weekly activity reports from resourcing in terms of quantity (fill rate) and quality (feedback from client and ACMS Operations);
- Monitor and report to Operational Support Manager on positions filled and short-filled
- Monitor and ensure that Operational Support Shift Supervisor conduct quality site inductions where required by clients in accordance with client standard operating procedures by means of conducting random audits;
- Ensure that assignee files (Pakkies) comply with ACMS standards by means of conducting regular audits.

OPERATIONS SERVICE DELIVERY
- Ensure registers are completed every day for every shift.
- Ensure that ops teams are aware of specific client requirements and service level agreements;
- Ensure that client based delivery is in accordance with client SLA, Site SOP’s ;
- Drive continuous improvement through collaborating with the Client and ACMS Operations Team;
- Support the Growth Team with all growth activities:

- Assisting with needs analysis, costings and industry information;
- Accountable for effective and efficient Payroll Delivery by providing timeous and accurate information
- Ensure that Service Delivery teams adhere to payroll procedures and deadlines;
- Responsible for ensuring first time accuracy of payroll with no necessity for credit notes and adjustments by utilising the monthly payroll error reports;
- Attend to escalated payroll queries.
- Invoicing and Debtors
- Support on-time and accurate invoice delivery to clients;
- Reporting to Regional Operational Support Manager on full spectrum of responsibilities including contract specific figures or as per requirements;
- Support and assist with all Labour Relations (LR) activities:

- Chair disciplinary enquiries
- Preparation for CCMA cases
- Monitor and report on Site LR activities on a monthly basis
- Escalate potential labour risks to Regional Operational Support Manager
- Keep up to date with all labour legislation, council agreements, wage determinations and latest trends in the industry
- Ensure harmonious labour relations on client sites by liaising with relevant union officials and shop stewards as required
- Ensure team compliance with Labour Relations recording keeping and standard operating procedures and ensure all LR actions, processes and supporting documentation is uploaded onto the operating system.
- Management of timekeeping, Late coming, End of shift
- Management of absenteeism and sick leave abuses.

FINANCE
- Provide forecasts for Regional Operational Support Manager when required;
- Annual leave, Sick leave and Family Responsibility leave Management
- Sundry billings;
- Monitor and Manage Site Costs in accordance to ACMS Budget:

- PPE, transport, medical and training costs per assignee per site and conduct random audits.

PEOPLE
- Responsible for establishing a positive work environment that results in a committed, motivated, productive team and optimal retention of people;
- Drive transformation within team ensuring recruitment of high caliber people;
- Daily management and coaching of direct report;
- Ensure team adherence to all HR policies, processes and SOPs;
- Ensure the required team performance management, talent development, and succession plan processes are in place, and supported by individual development plans for each employee;
- Ensure team members are appropriately trained and developed to fulfil their roles and drive learning culture in team;
- Ensure that team is staffed with high caliber staff to drive the day to day operations and service delivery on client Sites;
- Timeous submission of expense claims, payroll inputs and all related documentation to Line Manager monthly/weekly as per deadlines.

CLIENT RELATIONSHIP MANAGEMENT
- Establish and maintain relationships with key client management/ACMS Operations Management;
- Ensure weekly Operations meetings is attended;
- Resolve escalated queries with client or further escalate to Line Manager if necessary

COMPLIANCE
- Ensure the required assignee documentation (Pakkies) management processes and systems are adhered to and ensure compliance with internal, Adcorp Sustainability and DoL audits;
Ensure compliance with relevant legislation, client SLAs, company policies/SOPs and corporate governance requirements;
- Ensure effective management of health and safety and IOD processes to ensure compliance with legislation, Company guidelines and client requirements

Application Question(s):

- How many years of management experience do you working in a service related industry?
- Have you been exposed to unionized environments?
- How many years of CCMA Conciliation and Arbitration experience do you ha