IT Operations Consultant
1 week ago
Action and resolve IM (Incident Management) tickets
Action and resolve CIM (Critical Incident Management) tickets as required
Raise and lead tasks PM (Problem Management) tickets as identified
Action and coordinate CM (Change Management) tasks and tickets as required
Assist user departments in drafting system requirement documentation based on business processes
Perform daily system handover and start-up tasks to ensure operational readiness of systems
Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements
Propose and review system design and evaluate alternatives
Develop systems solutions in line with quality and delivery requirements
IT Degree and/or relevant qualifications
5 years of Team Lead experience
Back-out Planning
Business Continuity Management (BCM)
Change Management (CM)
Cut-over Planning
Fall-back Planning
Incident Management (IM)
IT Service Management (ITSM)
OPS Advanced Training
OPS Basic Training
Problem Management (PM)
Release Planning
Start Up Management (SUM)
System Monitoring
Technical Continuity Management (TCM)
Preparing test data for testing of CR’s (Change Requests)
Testing CR’s (Change Requests) and preparing test results
Carrying out regression testing
Interact with consultants of other modules
User interface transactional solutions
German Speaking highly beneficial
Between 5 - 7 Years
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