Operations Settlement Consultant

2 days ago

Johannesburg, South Africa Tower Group Full time

A giant in the telecommunications industry is looking for a Operations Settlement Consultant to join their dynamic team based in Johannesburg to take ownership of the reconciliation and settlement queries for users and mini-app participant of the product whilst providing leadership and guidance to the settlement resource accountable for general merchant settlement queries.

**Key accountabilities and decision ownership**
- A multi-skilled resource who will be able to manage the reconciliation and settlement queries as it pertains to the acquiring and products with a specific focus on assisting with settlement and reconciliation queries as it pertains to the mini-app portfolio.
- Act as support to the Supervisor Settlement.
- Provide leadership to the Consultant Settlement within the business operational area
- Act as SME for settlement within the environment.
- Provide input to settlement processes and provide training on settlement and settlement processes to other participants with the business operational area.

**Key performance indicators**:

- Accuracy in evaluation and completion of settlement queries.
- Response time of resolving operational queries as it pertains to the settlement process and procedures of mini-app merchants.
- Act as support to the Supervisor and Settlement.

**Core competencies, knowledge and experience**:

- Administrative Skills.
- Problem Solving Skills.
- Analytical Skills.
- Financial skills.
- Excellent interpersonal skills.
- Proactive and driven.
- People management.
- Communication skills.

**Must have**:

- Matric
- Certificate in project management and/or business administration / 3 to 5 years’ experience within a bank business operational area where settlement queries for corporates was a prime focus.

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