Warranty Administrator

3 days ago

Johannesburg, South Africa Staff Solutions Full time

**Gauteng**, JHB - Eastern Suburbs**

**(Market related)**

Our client in the Automotive industry is seeking a Warranty Administrator to join their team in JHB.

**Job Duties**:

- Ensure that loss on warranty is within budget percentage parameters.
- Keep daily work-in progress within parameters.
- Have a full understanding of Manufacturer and Group warranty, costing & claims procedures and ensure that these are used.
- Liaise with manufacturer and suppliers in a professional manner so as to maintain trust and support.
- Provide speedy and helpful service to internal as well as external
- customers while contributing to a spirit of team cooperation which leads to customer satisfaction.
- Adhere to agreed working hours.
- Carry out duties and instructions in line with quality standards while self-managing your tasks to the extent that you can be unsupervised.
- Submit warranty claims timeously and correctly.
- Report problems to management for speedy resolution if not able to resolve them yourself.
- Ensure that warranty claims submitted are paid by the manufacturer and supervise the correct maintenance of the claims store.
- Ensure that the correct number of hours against the flat rate manual is costed.
- Cost all completed jobs as soon as possible after the time of completion.
- Ensure that jobs are costed and invoiced before the promised time.
- Understand and utilise manufacturer and group costing & warranty claim procedures.
- Demonstrate a clear knowledge of motor vehicle componentry or components and operation so as to be able to correctly interpret technical reports on work orders and job cards into real-time costing.
- Cost all completed jobs immediately.
- Monitor and report on daily work-in-progress report and backlog in costing immediately.
- Meet all administrative deadlines e.g Month end to ensure losses are kept to a minimum.

**REQUIREMENTS**
Matric Certificate or higher.

Minimum 1-2 Years’ experience in a similar role.

Code 08 license.

Be able to work independently.

Team Player.

Confident and proactive approach - anticipates issues and requirements.

Attention to detail.

Strong documentation skills.
- For more information please contact:
**HR Assist

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