Senior Manager: Operations and Projects

**Job Purpose**

The Senior Manager: Operations & Projects will play a critical role in ensuring all projects within Revenue Assurance run within budget, according to the SLA commitments, are adequately documented and are aligned to customer expectations. This role requires the incumbent to lead a large team of project resources, based on-site at customer premises, across multiple, complex deliverables. This role forms part of the core leadership team within Revenue Assurance that will take responsibility for ensuring the 3 business areas work seamlessly together to deliver on all new and existing bids and tenders; anticipate, monitor and reduce revenue leakage and ensure customer satisfaction and retention.

**Key Responsibilities**

**Project Business Unit Leadership**
- Collaborate with the Executive: Revenue Assurance and senior managers to set roadmaps and workflows for all projects.
- Develop and maintain governance frameworks, templates, and standards.
- Provide regular status, risk, and resource updates to executives.

**Project Management Office**
- Oversee and coordinate all projects across locations and customers.
- Establish project structures and teams after SLA sign-off.
- Ensure roles, responsibilities, and deadlines are clear and tracked.

**Client Engagement**
- Conduct quarterly customer visits and attend monthly municipal meetings.
- Lead discussions to resolve misalignments and protect Cigicell’s interests.
- Produce accurate reports and dashboards for executives and clients.
- Analyse project performance and recommend improvements.

**Resource & Capacity Planning**
- Scope and allocate resources based on project needs and skills.
- Manage teams of project managers, coordinators, engineers, and specialists.
- Source temporary staff when needed.
- Provide coaching and support to project teams.
- Ensure timely, budget-compliant, and quality delivery.

**Project Documentation**
- Develop and maintain standardized project documentation (e.g., checklists, mandate documents, project plans, SLA summaries, reporting dashboards).
- Ensure comprehensive documentation for both internal and client-facing reporting.

**Project & Stakeholder Management**
- Monitor budgets, timelines, risks, and resource utilization.
- Build strong stakeholder relationships through open communication.
- Promote integrity, respect, and collaboration in all engagements.
- Represent Revenue Assurance leadership team effectively.

**Competencies**
- Technical & Industry Knowledge - Familiarity with utility measurement and tracking devices, and related technologies.
- Client & Sector Understanding - Experience engaging with municipalities and Large Power Users, with insight into their needs and challenges.
- Project & Workstream Management - Ability to manage multiple, complex projects simultaneously with strong workflow and organizational skills.
- Collaboration & Communication - Excellent communication skills and proven ability to work effectively across diverse teams.
- Problem Solving & Service Orientation - Strong analytical skills with a client-focused approach to resolving challenges.

**Education**
- A Bachelor’s degree (or equivalent 3-year qualification).

**Experience**
- 8+ years of experience managing large-scale projects within the Private Metering Unit industry, with at least 2-3 years in management.
- Strong background working with utility measurement and tracking devices and/or municipalities or Large Power Users.
- Demonstrated ability to manage multiple workstreams, build effective governance, and deliver results.