Senior Technician

Job Introduction
G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for a Senior Technician based at our operations in Witbank

The successful incumbent is a self starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which technology plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation

Main Responsibilities
**Effective management and administration of the technology contract to ensure sound financial performance**
- Plan and manage the profitability of contracts with a focus on maintenance, sustainability, cost effectiveness and labour.
- Contract Margin Management
- Billable hours
- Job Cards
- Manage the contract cash flow and oversight of invoice documentation and accuracy of information

**Effective management of staff**

Effective Organisation
- Proper allocation of staff to work flow and job requirements.
- Co-ordinate with Office around work requirements
- Monitor daily tasks
- Train and upskill subordinates
Leadership
- Staff motivation levels
- Evaluate staff performance
- Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.

**Effective management of operations**
- Co-ordinating the Maintenance/Project process flow and activities that has a direct/indirect impact on the outcome and success of contract/project.
- Plan and co-ordinate daily tasks and subordinates, with close monitoring of standards and hours.
- Client retention and customer service levels

Ensuring that all required formal customer meeting are scheduled, attended and minuted.

Maintenance of positive customer relationships

Quality Management/Ops Process management - adherence to quality standard
- Conduct and oversee quality controls and inspections

**Effective management of business development function**

New business development
- Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers.
- Formal Security Management Training advantageous
- Electronic Security Services Management (3yrs - Management or similar)
- Extensive experience w.r.t. implementation of the following systems:
CCTV

Access Control

Intruder Detection

Fire Detection

Fire Suppression
- Experience in Sales of Corporate (Large) Projects
- Control Room Service experience
- Financial Management relative to Security Industry
- Good conceptual interpretation and presentation of Financial and Operational Reports to Executive Management**.**

**_Software Knowledge Level_**:

- Broad knowledge of Time and Attendance.
- Broad knowledge of Access Control.
- Broad knowledge of CCTV
- Strong knowledge base on communication protocols i.e. TCP/IP.
- Basic Computer literacy and proficiency.

**_Hardware Knowledge Level_**:

- Broad knowledge of Time and Attendance Hardware
- Broad knowledge of Access Control Hardware.
- Broad knowledge of CCTV
- Broad knowledge of Alarms
- Broad knowledge of Electric Fencing
- Broad knowledge of Gate Motors
- Broad knowledge of Intercoms
- Broad knowledge of PA systems
- Strong knowledge base on communication protocol wiring i.e. CAT5

**Knowledge**

**Skills**

**Attributes**
- South African security legislation
- G4S Operational Policy and procedures
- G4S HR Policy and procedures
- Health and Safety legislation
- Leading people
- Managing professionally
- Managing Conflict
- Communication (Written and Verbal)
- Negotiation
- Computer literacy
- Basic financial skills
- Risk identification
- Driving change
- Customer Thinking
- Delivering objectives
Awareness of the market environment
- Delivering strategy

Package Description
Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.