Technician

**JOB TITLE**: Technician **DEPARTMENT**: Operations **REPORTING TO**: Site Manager **LOCATION**: Mpumalanga, Impunzi **ADDITIONAL INFO**: Valid Driver’s License Own Vehicle Need to reside within a 40km radius. **PURPOSE OF POSITION** Responsible for full maintenance, replacement and installation of hoses, nozzles, transmitter coils, Datapass chips, enhance controllers, TLS 2 and TLS 350R, EMR 3/4, PUMPS, GVR units on vehicles and fixed sites as well as the programming of these units. Full maintenance of the complete fuel lube management system installed on site by Gilbarco. Any other ad-hoc work required from time to time from the Manager. **KEY RESPONSIBILITIES** - Ensure Gilbarco Health & Safety procedures and policy compliance. - Ensure MINE Health & Safety procedures and policy compliance. - Ensure Gilbarco/MINE Service Level Agreement (SLA) compliance. - Ensure Gilbarco Standard Operating Procedures (SOP) compliance. - Complete job cards as per KPI - Complete all installations and checklists as per relevant KPI. - Complete all maintenance and checklists as per relevant KPI. - Complete quality control inspections on all installations as per relevant KPI - Complete Mining information services (MIS) requests as per incident report KPI - Ensure availability for after-hours call outs as per relevant schedules. - Ensure availability for stand-by duty as per relevant schedules. - Ensure that all problems and issues be communicated to the Site Manager or Field Service Manager for attention. - Ensure that all communication with the client be facilitated through the Site Manager or Field Service Manager **DELAGATION OF AUTHORITY** **POSITION RELATIONSHIPS** **Internal** - Company Leadership Team (all departments) - MIS **External** - Customers - Sub-contractors **MEASURES OF PERFORMANCE (INDICATORS)** - Customer SLA > 95% as per KPI Scorecard - Maintenance tasks - 5 per Tech per day (Fleet driven per site) - Bowser Inspections - Each Bowser once per week - Site Inspections - Each Site once per week - Odo stills - < 5% of total Fleet per month - Breakdowns - < 5% of total activities per month - Repeat Fixes - < 5% of total breakdowns per month. - Daily Meter Reconciliations within 0.3% variance - Daily report delivery before 12:00 - NM/PI’s, HSSE Policies both Customer and Gilbarco AFS - Best Team Wins - Development Plan, Succession Management, Performance Management, Compliance training. **PERSONAL QUALIFICATIONS & EXPERIENCE** **Education/achievements** **Required** - Minimum N3 - Senior Certificate **Preferred** - N4-6 or College Equivalent in the following - Networking (IT) - Instrumentation - Electronics N3 - Fitter **Experience/Knowledge** **Required** - Minimum 2 year’s relevant industry related experience - Valid drivers licence **Specific Skills** **Required** - Communication (Verbal and Written) - High level Computer skills - Minimum level electrical skills - Customer service orientation - Planning - Quality control **Preferred** - Customer Service Orientation - Networking (IT) - Instrumentation - Electronics **R**OLE SPECIFIC COMPETENCIES & BEHAVIOURS** **Competency** **Descriptors** Customer Drive - Gains insight into customer needs. - Identifies opportunities that benefit the customer. - Builds and delivers solution that meet customer expectation. - Establishes and maintains effective customer relationships. Collaborative - Works cooperatively with others across the organization to achieve shared objectives. - Represents own interest while being fair to others and their areas. - Partners with others to get work done. - Credits others for their contributions and accomplishments. - Gains trust and support of others. Inclusive - Seeks to understand different perspectives and cultures. - Contributes to a work climate where differences are valued and supported. - Applies others’ diverse experiences, styles, backgrounds, and perspectives to get results. - is sensitive to cultural norms, expectations, and ways or communicating. Accountable - Follows through on commitments and makes sure others do the same. - Acts with a clear sense of ownership. - Takes personal responsibility for decisions, actions and failures. - Establishes clear responsibilities and processes for monitoring work and measuring results. - Designs feedback loops into work. Champion VBS - Identifies and creates the processes necessary to get work done. - Separates and combines activities into efficient workflow. - Seeks ways to improve processes, from small tweaks to complete reengineering. - Is a simplifier, focused on cutting through complexity. - Prioritizes to the critical few - focuses on what matters most. Self Aware - Reflects on activities and impact on others. - Proactively seeks feedback about shortcomings. - Admits mistakes and gains insight from experiences. - Knows strengths, weaknesses, opportunities, and limits. Pioneer - Comes up with useful ideas that are new, better, or unique. - In