Client Relations Administrator

1 day ago

Pretoria, South Africa Fidelity Services Group Full time

**Fidelity Cash Solutions - CashMaster, Waltloo**
**Reporting to: Customer Relationship Manager**

The above position is vacant at Fidelity CashMaster in Waltloo, reporting to the **Customer Relationship Manager.**

The purpose for this position is to support the Customer Relationship Manager with planning, monitoring, analysis and reporting of all Device operational activities for the CashMaster Customer base. Escalation point for the customers, in particular Banking clients. Provision of operational performance MIS input to enable accurate performance reporting. To provide core support to the business through the development and maintenance of accurate management information and the analysis of available information. To provide valuable insights for to inform day-to-day operational management of the business.

The incumbent will perform various activities i.e. extraction of data, analysis of data, repackaging of data, compiling reports and presentations to enable insights to various business stakeholders.

**Minimum Requirements**
- Matric / Grade 12 / National Senior Certificate
- Industry related Diploma/Degree will be advantageous
- Minimum five years’ experience within a manufacturing environment [Contract/SLA Management]
- Able to perform under pressure and deliver results in a demanding and fast-paced environment that requires fresh thinking and innovation
- Strong oral and written communication skills
- Strong quantitative, analytical and problem-solving skills
- Ability to work under pressure and meet targets and deadlines
- Able to work effectively in a complicated environment with mínimal management guidance/supervision
- Good analytical and problem-solving ability
- Good written and spoken communication skills
- Good command of English
- International perspective and cultural awareness
**Key Performance Areas: (not totally inclusive)**
- Drive SLA performance adherence
- Support engagement with all stakeholders to ensure successful operations of the identified cash products and solutions through adherence of customer/vendor agreements
- Support the addressing of any escalated queries and identified trends where SLA has been breached by Business Unit
- Implement initiatives in accordance with the mandate together with other identifiable value adding activities within the allocated time frame
- Responsible for providing of operational performance MIS input to enable accurate performance reporting
- Performance monitoring for all CashMaster Devices for Banks/Direct customers
- Business Unit Monthly reporting compilation
**Core Competencies**
- Assist in coordinating projects within but not exclusive to Operations
- To ensure the highest levels of customer service is maintained
- Support the addressing of any escalated queries and identified trends where SLA has been breached
- Healthy service management, customer and business partner (FCS) relationships
- Build and maintain collaborative and cohesive relationships with all Internal & External Stakeholders
- Aid optimisation of operational processes within the Business Unit
- Clear and concise written reports inclusive of well formulated recommendations based on sound facts
**Skills**:

- Analytical
- Critical thinking
- Diplomacy
- Communication
- Persuasion and influencing
- Service orientation
- Computer literacy
**_
- **

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._**

**_

  • Administrative Assistant

    2 weeks ago

    Pretoria, South Africa Psg Konsult Full time

    A financial services company in Pretoria is seeking an Administrative Assistant to provide after-sales service and manage client relationships. The ideal candidate should have at least 1 year of experience in financial services and be proficient in MS Office, especially Excel. Responsibilities include processing client queries, maintaining the CRM, and...

  • Facilities Administrator

    7 days ago

    Pretoria, South Africa M&T Development Full time

    Assists in addressing client enquiries and concerns ensuring timely and quality issue resolution and service delivery. Follows up with contractors to ensure timely execution & closeout of work orders. Follows up on completed work orders with contractors to ensure timely delivery of invoices and backup documentation needed to comply with the client's...

  • Client Investment Administrator

    1 day ago

    Pretoria, Gauteng, South Africa Alexforbes Full time R600 000 - R800 000 per year

    Handle full-spectrum Lisp investment administrationDaily & monthly dutiesMaintaining & managing Fund AllocationsMaintenance of Member DataTo identify and loading any changes on the fund and preparing or the checking of the documents (rates, fees or expenses)Ensure accuracy of transactions, record-keeping, and reporting.Support smooth operational processes...

  • Operations Manager-client Relations

    2 weeks ago

    Pretoria, South Africa H2R Africa Full time

    At least 10 years experience in the medical sales industry, with 3 years in a management position. Multilingual including a few African languages Valid drivers license and own car No criminal record - Oversee and report on the general operations and functions of the client relationship and key account management team. - Ensure that the team operates...

  • Senior Wealth Administrator: Client Portfolios

    2 weeks ago

    Pretoria, South Africa Psg Konsult Full time

    A financial services company in Pretoria is seeking a Senior Wealth Administrator. You will manage a portfolio of clients, handle administrative tasks related to investments and compliance, and provide effective client service. Ideal candidates should have at least 5-7 years of experience in the financial services industry and strong administrative skills....

  • Labour Relations/ HR Administration Officer

    2 weeks ago

    Pretoria, South Africa RJPersonnel Full time

    3years - Operational administrative Recruitment and Selection function of permanent and temporary employees, including compilation, distribution and facilitation of advertisements, short listings and interviews and organisational structures aligned to Council Policy. - Administration of electronic Recruitment System - Oversee administration of Labour...

  • Hr Administrator

    9 hours ago

    Pretoria, South Africa Ad Hoc Client Full time

    Job Title : HR Assistant An established industry leader in Transport and Relocations with a national footprint in all major cities seeks to hire a suitable candidate to assist the HR Manager with the national HR portfolio. The position entails large‑scale recruitment and administration for a reputable and highly competitive market leader in the industry....

  • HR Administrator/ Inhouse Recruiter

    6 days ago

    Pretoria, South Africa Ad Hoc Client Full time

    Job Title: HR Assistant An established industry leader in Transport and Relocations with a national footprint in all major cities seeks to hire a suitable candidate to assist the HR Manager with the national HR portfolio. The position entails large-scale recruitment and administration for a reputable and highly competitive market leader in the industry. The...

  • Wealth Administrator: Client Services

    10 hours ago

    Pretoria, South Africa 368Ab7Bb-7E63-47Cd-Ada9-Ca4Cf297A3D6 Full time

    A financial services company in Pretoria is seeking a Wealth Administrator to join their Financial Planning team. This role involves providing exceptional service and administrative support, processing business applications, and maintaining electronic client records. Candidates must have senior-level experience in financial services administration, strong...

  • Pretoria - Fiduciary Administration Specialist market related + 13th

    6 days ago

    Pretoria, South Africa Ultimate Search Consultants Full time

    Duties & Responsibilities Provide complete administrative support to enable the Fiduciary Planner to implement and administer estate planning solutions and services for high net worth clients, including trust administration. General administration practice management Compliance and data integrity and security Trust administration Desired Experience &...