Patient Support Supervisor

6 days ago

Westville, South Africa MyHealthcare Clinic Full time

The Patient Support Supervisor Role

We’re looking for a results-driven Call center /Reception Supervisor with strong Customer Service and Sales background. You need to have excellent interpersonal skills to actively seek out and engage customer prospects.

A patient support supervisor oversees the daily operations of a team of call centre consultants, ensuring they meet performance goals and provide high-quality customer service. This role is vital for maintaining productivity, addressing escalated issues, and fostering a positive and motivating team environment.

We are looking for dynamic people to join our team. Your role will be to provide 5-star customer service and help improve conversion rate and increase our membership subscriptions.

**Responsibilities**:
Team Leadership and Management:

- Lead, motivate, and mentor a team of customer service agents to deliver exceptional service and achieve performance targets.
- Monitor daily call centre operations to ensure smooth workflow and high service standards.

Performance Monitoring and Coaching:

- Track and report on key performance indicators (KPIs), such as call volume, average handle time, resolution rates, and customer satisfaction.
- Conduct regular quality assurance checks, including monitoring and reviewing agent calls and tickets.
- Provide regular coaching, feedback, and training to staff to improve performance and address skill gaps.

Issue Resolution:

- Act as the first point of contact for escalated customer complaints and complex issues, resolving them effectively and professionally.
- Working closely with the team, you will help identify operational issues and suggest improvements to processes and procedures.

Hiring and Development:

- Participate in the hiring process by interviewing and onboarding new employees.

Compliance:

- Ensure all team members adhere to company policies and procedures.
- Maintain strict confidentiality of sensitive customer and company information.

Skills and qualifications

**Experience**:

- Proven experience as a customer service supervisor with sales experience.
- Medical and dental experience an added advantage
- Hospitality and retail supervisor experience will also be considered
- Fast learner and adaptable to change
- Excellent verbal communication skills
- Priority to high customer satisfaction
- Excellent knowledge of MS Office
- Highly motivated and target driven
- Prioritizing, time management and organizational skills
- Relationship management skills and openness to feedback
- Strong leadership and people management skills, with the ability to motivate and guide a team.
- Excellent communication and interpersonal skills to build relationships and communicate effectively with staff and customers.
- A results-oriented approach with excellent organizational skills.

**Job Type**: Temp to perm depending on performance and operational requirements.

Subject to making it through the 2-week training period

**Job Type**: Temp to perm

Pay: R13 000,00 - R15 000,00 per month

Work Location: In person

  • Private Healthcare Patient Support Consultant

    1 week ago

    Westville, KwaZulu-Natal, South Africa MyHealthcare Services Full time R120 000 - R180 000 per year

    MyHealthcare ClinicWestville Durban, KwaZulu-NatalMyHealthcare Clinic ) is a fast-growing UK healthcare company that provides private integrated healthcare services (private doctor, dentist and specialists, all 'under-one-roof') to a client base that values high quality healthcare. The company has multiple clinic sites in London and is rapidly expanding.The...

  • DCM Supervisor

    1 week ago

    Westville, KwaZulu-Natal, South Africa Talent Engine Full time

    The Digital Campaign Team Supervisor leads by cultivating client relationships, mentoring team members, and overseeing operations within the Digital Campaign Management team. Their main responsibility is to inspire, support, and enable their team to reach shared goals and attain success, fostering a positive work environment for individual and collective...

  • Floor Supervisor

    6 days ago

    Westville, South Africa Cotton On Group Full time

    Do you love Streetwear? **Benefits** - Competitive base salary - Local and Global career growth - progress your career across our 7 Brands - 50% off Cotton On Group Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie and Supre - Wellness support 24/7 - mental health, relationships, family + more - Discounts for you and your family...

  • Support Technician

    3 days ago

    Westville, South Africa FinIT Select Staffing Full time

    Support Technician **Key Performance Areas** - The purpose of this role is to assist the business unit by providing first-line support to customers and maintaining the unit’s IT systems. - Operate a helpdesk providing first-line customer support for our proprietary products and services: - Gain proficiency in installing, configuring, operating, and...

  • Support Technician

    6 days ago

    Westville, South Africa Watershed Consulting Full time

    **Key Performance Areas** - The purpose of this role is to assist the business unit by providing first-line support to customers and maintaining the unit’s IT systems. - Operate a helpdesk providing first-line customer support for our proprietary products and services: o Gain proficiency in installing, configuring, operating, and troubleshooting our...

  • Clinic Nurse Practitioner

    2 weeks ago

    Westville, KwaZulu-Natal, South Africa Dis-Chem Pharmacies Limited Full time R250 000 - R400 000 per year

    Dis-Chem is looking for a Qualified Clinic Sister to join their team in Westville Junction. The key purpose of the position is to manage and operate a profitable, Primary Health Care Clinic that is situated in a pharmacy within the scope of practice of a registered nursing practitioner.Minimum Requirements:Essential:Grade 12 – MatricTertiary qualification...

  • Pavilion - Cashier

    2 weeks ago

    Westville, KwaZulu-Natal, South Africa Dis-Chem Pharmacies Limited Full time R180 000 - R240 000 per year

    Dis-Chem Pharmacies requires an experienced Cashier for their Pavilion store.To Support customer service at point of sale while ensuring a world-class shopping experience. Record customer transactions on the Dis-Chem operating system according to company policies & standard operating procedures, with zero tolerance toward inaccuracies & elimination of fraud...

  • Surgical Assistant

    1 week ago

    ZAF - Westville, South Africa Smith & Nephew Full time R250 000 - R750 000 per year

    Sales Representative – DurbanLife Unlimited.At Smith+Nephew, we design and manufacture technology that takes the limits off living.We believe that through innovation, development and supporting our customers and patients we can help others achieve a Life Unlimited Our products are in 100 countries globally and supporting this takes a huge effort.What will...

  • Trauma Sales Graduate

    2 weeks ago

    ZAF - Westville, South Africa Smith & Nephew Full time R120 000 - R180 000 per year

    Trauma Sales Graduate – Durban and Cape Town Life Unlimited.At Smith+Nephew, we design and manufacture technology that takes the limits off living.We believe that through innovation, development and supporting our customers and patients we can help others achieve a Life Unlimited Our products are in 100 countries globally and supporting this takes a huge...

  • Territory Manager

    1 week ago

    ZAF - Westville, South Africa Smith & Nephew Full time R250 000 - R500 000 per year

    Sales Representative – DurbanLife Unlimited.At Smith+Nephew, we design and manufacture technology that takes the limits off living.We believe that through innovation, development and supporting our customers and patients we can help others achieve a Life Unlimited Our products are in 100 countries globally, and supporting this takes a huge effort.What will...